Review Time
I attended the Romford clinic and saw Dr Vishal Nayak and his team for my hair transplant. They were so welcoming and informative from the start of the day until I left that day. I will be going back in August for the second part of my hair transplant knowing I'll be in good hands. Thank you team.
Just completed my hair transplant. Was easy from start to finish Everything was explained step by step and apart from the anaesthetic Everything was painless .I would recommend this clinic to anyone as i was recommended by my friends. Don't fly to Istanbul. Have it done by experienced surgeons in the uk with full customer liability insurance
My experience was smooth sailing, dr Munir explained everything to me made sure I understood was very welcoming the nurses were also very welcoming, the experience was painless didn’t feel no pain throughout whole procedure n finished to a great standard exactly how I wanted!
If this review prevents at least one person from enduring the utter disgrace that is the hair growth centre it will have been worth it! I had surgery on the 24/03/23 at the Romford clinic, I was dubious from the outset after arriving at the clinic as the conditions weren’t sanitary, the walls of the room in which the surgery took place were moulding and paint peeling as a result there were thick cobwebs/dust/grime around the ceiling/trunking and the floor had debris strewn Over it see ( When your sat in a room for almost 9 hours stringent the four walls you notice these things) I know what your thinking at this point why didn’t I leave? I should have left but foolishly I would have lost the entirety of monies paid for the transplant. During in the surgery despite multiple Injections (around 15 in total) I was still experiencing excruciating pain, in the end I opted to stop having the numbing injections as they sting horrendously and weren’t actually having any effect which was very strange indeed as I have a high pain threshold for context I have tattoos, piercings & have had other surgeries and injectables in my head, these alleged numbing injections were not administered by the surgeon but by young girls who qualifications and experience are unknown to me, at one point they even left to ask the surgeon what to do clearly out of their area of expertise! I bled excessively throughout the entire surgery which I didn’t think was the norm, after the surgery had finally finished I cannot lie I was pleased with how it looked at that point and looked forward to the new hair growing on the transplanted areas however after the shedding stage the hair never grew back on the crown area and is actually in a worse state than prior to surgery from all the trauma , the front grew back sparse and doll hair technique like as other reviews have mentioned, after the surgery there was literally no aftercare whatsoever until a WhatsApp review at 6 months where I aired my concerns and sent over images of the current progress I was assured by Dr Nayak that this was normal and it would carry on to grow back around the year mark and density would resume, naïvely I listened to him and over the coming months there was no improvement whatsoever and here is where it gets even better a year passes and I’m offered a year review over WhatsApp I send over images of my hair and my dissatisfaction at the results that hadn’t materialised thus far they book the review the doctor calls he was quite irate and grumpily said I saw your what’s-app and instantly was on the defensive, he was very rude and abrupt/dismissive & said if I come in he’ll show me through a magnifying glass that the crown has grown which I found quite amusing as that speaks volumes of the quality of the results if you need to view them via a magnifying glass, PART TWO….. anyhow during this call he was condescending & repeatedly proceeded to talk over me multiple times that I couldn’t get a word in edge ways I felt like I was having a debate with a petulant child to the extent that I terminated the call as he wasn't remorseful he was quite frankly pissed off that I had called him out on his shoddy workmanship as he knew the surgery wasn’t great and didn’t want admit liability or be out of pocket, upon terminating the call I sent over a very strong email stating the facts of the matter, he then reverted form denying wrongdoing & admitted liability and offered to correct it FREE of charge at this point I obviously wouldn’t let this man anywhere near my hair again after the utter state it had been left in and his attitude problem, I took it further to customer relations once again with a strong email requesting a refund I was denied and offered another FREE surgery from a top surgeon of theirs (supposedly) whom would correct all thinning areas which I also declined now this is being offered for FREE please see attached for your reference, I wouldn’t even let them do it for FREE thats how bad the whole shambles of a transplant was form start to finish! I have decided to go elsewhere at my own expense to rectify their because that just how terrible the hair growth centre is! The customer service is diabolical they real you in with sweet talk and friendliness very good sales tactics and after the surgery it’s like dealing with completely different people, Please don’t find yourself in my position I know it’s a minefield out there do your research thoroughly and avoid these cowboys at all costs my biggest mistake!
I had my transplant in the Manchester clinic 19.05.2023 with dr ditta.The room was filthy to start with, lovely clean reception but the surgery room was appalling. Dr ditta drew a hairline on my head, already the line was wonky , and I did mention this to him but he said it’s ok don’t worry. Upon surgery the pain injections were horrendous, two people injecting you from all angles, so painful you can’t even catch your breath, you also hear them laughing quietly like they somehow are enjoying it.Extracting the donor hairs was pretty painless , apart from a few areas when I had to tell them I could feel the drill going in, I lost an awful lot of blood during the 4 hour extraction, they also use big pads to rest your head on and soak up the blood but they only had a couple and the surgeon realised this yet made me lay face down in blood, it was pretty disgusting the lack of care. Small lunch break consisted of a stale sandwich, of which wasn’t the one I ordered, good job I have no allergies. Upon inserting the hairs was very uncomfortable, about three or four people were involved, all talking nonsense and didn’t even notice my body had gone into shock with the pain and amount of blood I had lost, I couldn’t stop my body shaking and trembling for over three hours during the last part of the procedure. On completion they showed me the results in a mirror, the hairline was completely different on both sides and I asked why, the colleague brought dr ditta back into the room which he wasn’t happy about, as I was standing up dr ditta proceeded to puncture a few more holes in my forehead without any pain relief or warning, and placed a few hairs from one side to the other, it still was not correct and despot all of my efforts I just got ignored and rushed out of the building. The following weeks until this day have been very anxious ones, I can see how different the hairline is on both sides, I have contacted the surgery on a few occasions expressing my concerns and they keep telling me to wait six months, even tho the evidence is already right in front of them even without any hair growth, they have now blocked me on WhatsApp, and their email address can no longer be found and messages just get bounced back, I payed a lot of money for this procedure and was assured this would be all ok and work, I had this done as I have suffered with major depression to past events that have also been associated with my hair loss , and this surgery meant the world to me, only now I have to face the real life prospect of my hair and hairline being completely ruined by these careless lack of caring individuals, I am totally devastated.All I can say is please please please be very careful who you choose to do this life changing surgery for you, and that doesn’t include the hair growth centre as they are extremely unprofessional and use trainees to do all of the work for them while they reap the high cost benefits. I urge to to refrain using this dreadful company . I shall be seeking legal advice in the very near future to see what I can do regards a refund for them botching my hair .I was asked back for a review on my crooked hairline in November 2023, which was with dr munir , they kept me waiting almost an hour past my appointment time , when munir arrived he didn’t even know who I was, and asked ok when am I booked in for!!! I mean come on munir learn some people skills, he then immediately noticed my botched up hairline and said that they would rectify this in march 2024, but and I mean but , how can I possibly go to get butchered again from this awful company , my hair 8 months on still hasn’t grown after the transplant back in may 2023, I sent them photos today and I get the usual bull crap …. You are losing your pre existing hair, I stopped losing my hair years ago and it’s stabilised ever since, but since this company has botched up my hair it looks a lot worse than before the procedure, so something just is not right here, I sent them photos of near enough bald patches and said ….ok if I am losing my pre existing hair then please show me on my photos the grafts that you planted? There isn’t any , it’s a sham and a complete lie they sell you. I can promise you this will go to a claims court, as well as the newspaper and what ever else I can do to stop this unprofessional fraudulent hair mill ripping poor people off and shattering their dreams. PLEASE PLEASE IF ANYONE IS THINKING ABOUT HAVING THIS PROCEDURE AT THE HGC……. Please read the reviews of this disgusting awful place , save your money and go elsewhere .
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