hanes.com

1.3
1.3 Based on 60 reviews

Shop Hanes.com Official Site for exclusive, bestselling and new styles. We've got men's women's and kids' clothing, t-shirts, underwear, bras, panties and socks. Look Who We've Got Our Hanes On Now!...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

60 Reviews

5 Star
3%
4 Star
3%
3 Star
2%
2 Star
7%
1 Star
85%

All Reviews

Filter Reviews

Review Time

sherry million
I HAD THE WORST EXPERIENCE WITH THIS COMPANY. I ORDERED HANES PANTY HOSE AND FIRST THEY DIDN'T PUT

I HAD THE WORST EXPERIENCE WITH THIS COMPANY. I ORDERED HANES PANTY HOSE AND FIRST THEY DIDN'T PUT MY WHOLE ADDRESS IN RIGHT SO I COULD GET MY PACKAGE. SO I CALLED CUSTOMER SERVICE AND TOLD ME I HAD TO CANCEL AND REORDER SO I HAD TO WAIT FOR THIS TO BE DONE .4 DAYS LATER NO CONFORMATION THAT THIS WAS DONE.CALLED CUSTOMER SERVICE AGAIN A ND HE SAID THAT ORDER WAS NEVER CAN CLED.CALL CUSTOMER SERVICE BACK AGAIN 5 DAYS LATER AND LADY SAID ORDER WASN'T TAKEN OUT OF MY ACCOUNT.I CALL BANK AT THIS POINT AND BANK SAID YES THEY TOOK THIS AMOUNT OUT OF MY ACCOUNT.I WOULD NEV ER NEVER ORDER FROM HANES AGAIN.WORST EXPERIENCE ANY ONE COULD HAVE.

1
Date of experience: Jan 28, 2026
Dan H.
This is pitiful

This is pitiful! Interesting how past reviews don't lie, so I'm not saying anything Hanes doesn't already know. When you sacrifice quality to sell in big box chains....this is what happens. I had a hole in the armpit from unraveling after the FIRST WASH!!! The neck started unraveling after 10. It doesn't matter HOW comfortable the t-shirt is if it unravels. All four T's have holes in the exact same place....which proves Hanes is aware of the problem and simply doesn't care.I will NOT be buying another Hanes product! If they don't care about losing my buisiness, I don't care about giving it to them. They doubled the price during COVID and cut the quality in half.They do make good dust rags!

1
Date of experience: Jan 28, 2026
Jamie Richey
Horrible company

Horrible company. I bought the boxer briefs, two out of three pairs had tears. One pair was dirty. I contacted customer service and they were of no help at all, and then they hung up on me while I tried to get information on returns and refunds.

1
Date of experience: Jan 26, 2026
sherry million
I HAD THE WORST EXPERIENCE WITH THIS…

I HAD THE WORST EXPERIENCE WITH THIS COMPANY. I ORDERED HANES PANTY HOSE AND FIRST THEY DIDN'T PUT MY WHOLE ADDRESS IN RIGHT SO I COULD GET MY PACKAGE. SO I CALLED CUSTOMER SERVICE AND TOLD ME I HAD TO CANCEL AND REORDER SO I HAD TO WAIT FOR THIS TO BE DONE .4 DAYS LATER NO CONFORMATION THAT THIS WAS DONE.CALLED CUSTOMER SERVICE AGAIN A ND HE SAID THAT ORDER WAS NEVER CAN CLED.CALL CUSTOMER SERVICE BACK AGAIN 5 DAYS LATER AND LADY SAID ORDER WASN'T TAKEN OUT OF MY ACCOUNT.I CALL BANK AT THIS POINT AND BANK SAID YES THEY TOOK THIS AMOUNT OUT OF MY ACCOUNT.I WOULD NEV ER NEVER ORDER FROM HANES AGAIN.WORST EXPERIENCE ANY ONE COULD HAVE.

1
Date of experience: Jan 23, 2026
If I could rate this no stars I would

If I could rate this no stars I would, bought a pack of 5 or 6 plain 2xl t shirts from Walmart. Before I washed them I could tell they weren’t 2xl but after I washed them they are barely a large now. I just wanted a comfortable t shirt to wear to bed for my last trimester of pregnancy. I’m pissed off that not only did I pay almost $26 for shirts that aren’t even the right size but also cheaply made! Y’all’s clothes used to be mainly cotton, 10% polyester my a$$! More like 50%. WILL NEVER BUY HANES AGAIN!!!

1
Date of experience: Jan 15, 2026
Emily Echols Ginder
Poor quality and no customer service

The question is what went right. I ordered Hanes Hipsters. One pair of panties' elastic band frayed and made a big cotton ball in the washer that got other clothes smashed. I kept the undies and the package, but somehow lost the receipt from Walmart. The agent refused to do anything stating it was their policy only to give a credit for a receipt. They refused to take back the item or look at it. They refused to look at the packaging. They just said "sorry." I will no longer buy Hanes products which I have done for 20 years. They are a ripoff and refuse to stand behind their products. DON'T YOU MAKE THE SAME MISTAKE!

1
Date of experience: Jan 12, 2026
Joshua Reynolds
The material feels cheap and didn’t…

The material feels cheap and didn’t last long after washing. Very disappointing.

1
Date of experience: Dec 17, 2025
Jodi
Doesn't fit properly rolls down

Your product is cheaply made, and it's expensive, For the fabric . I had bought on three different occasions, a size 7 large it rode down I had to keep pulling them up, I thought well maybe they're too small, so I bought a size eight large when I put them on I said oh okay, next thing I know they're rolling down, I can't go any larger cuz then they'll be way too big even the eight is a little big , I will not recommend your product, and I will not buy your product again

1
Date of experience: Dec 11, 2025
Troy Taylor
I am so sick and tired of buying what I…

I am so sick and tired of buying what I think might be good clothing but turns out it’s junk! XXL Men’s t-shirts are actually smalls and the ankle socks I just bought don’t stay on your foot. They slide down making you pull your socks up constantly. What a piece of sh(t this company has become!!!! I want a refund from these horrible socks!!

1
Date of experience: Nov 25, 2025
sopnil sujon
Very bad experience

Very weak, thin fabric, size L is too small, it doesn't fit!!!No label, horrible

1
Date of experience: Nov 06, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Shop Hanes.com Official Site for exclusive, bestselling and new styles. We've got men's women's and kids' clothing, t-shirts, underwear, bras, panties and socks. Look Who We've Got Our Hanes On Now!

  • language https://www.hanes.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More