Review Time
I purchased the product in February 2023, and by June 1, 2024, it began showing inconsistent readings. It has since stopped working, and the support team informed me that I would need to invest in a completely new meter for $250! This seems excessively high for equipment that underperformed. Interacting with customer service felt unproductive; they offered a 10% discount code, which is useless since the website already has a 15% promotion. I will never purchase from this company again.
I purchased a meter in early 2023, and by June, it began giving inconsistent readings. When I contacted the support team, they informed me I needed to buy a completely new meter for $250! It feels like a high price for such low-quality equipment. The customer service was unhelpful, merely offering a 10% discount code which was useless since a 15% promotion was available on the website. I will never purchase from this company again.
The support team provided exceptional service regarding my dKh meter, which was giving questionable results. They offered to check it to ensure it was functioning correctly. The meter was sent in, tested, and returned to me within three days. I now have a meter I can trust again.
After spending over $100 on a copper test kit, I was surprised to find I had to purchase additional reagents separately! The sachets were difficult to pour into the small bottles, leading to a mess and inaccurate readings. There's also no information available about the reagents' composition or toxicity. For such an expensive product, I expected better design and usability. This experience has made me hesitant to recommend this product.
I have used this brand's products for many years without issues. When I encountered a problem with a reagent, I contacted the support team for help. They quickly approved a replacement, and I was very impressed with both the product quality and the customer service. It's rare to find a company that excels in both areas.
I had a terrible experience with customer support. My pH soil tester, only two months old, wouldn’t calibrate, and my emails for help were ignored. It was purchased with charitable funds, and now it feels like wasted money. I suggest avoiding this company.
I bought a combo meter for over $200 in January 2021, expecting it to last at least five years. Now, it’s dead, and the batteries drain within 48 hours. I reached out to tech support, but they informed me that fixing it would be too costly. They suggested I buy a new model instead. I am thoroughly disappointed and will not purchase from this brand again.
I received outstanding customer service from two representatives who went above and beyond to ensure my delayed parcel was delivered. They followed up consistently and even changed delivery partners to expedite the shipping. Their efforts made a significant difference for my small business, and I am incredibly grateful.
I had a very negative experience with the pH meter I purchased. Despite following instructions carefully, it malfunctioned and crystallized. Customer service was unhelpful, and I faced issues with payment confirmation months later. Overall, this has been a frustrating experience, and I do not recommend this company.
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