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I am incredibly impressed with Haoqi’s customer service. One of my Camel e-bike batteries quit charging and needed repair under warranty. The entire process was fast, smooth, and hassle-free. Their team was responsive and professional. They first send me a different type of charger which still did not work. Then they told me to send the battery in for repair. I sent my battery in and got it back in like new condition way faster than I expected. They were quick to provide updates and make sure everything was handled properly. It’s rare to see this level of care and efficiency these days. Huge thanks to the Haoqi team for standing behind their products and keeping me riding!
I did the pre-order and it was worth the wait!I wanted a full suspension bike and this is the ONLY one i could find with a throttle. A throttle is VERY important to me because i have bad knees and i need to have the option to throttle if/when my knees give out on a long ride. I had one minor issue and it was resolved within days. They credited me the cost after i had the bike repaired, which is odd because I was told that:"All the parts on your bike are specially customized components, so you won’t be able to find their exact models on the market. We also don’t have detailed specifications for these parts.If you need to replace any parts in the future, please send us clear photos of the items you need. We’ll contact the manufacturer to have them custom-made for you and then arrange the shipment.We hope you can understand, and thank you for your patience and support."
After placing my order for the Mustang EMB I found out it was put on Backorder. I received updates through email about when the bike would deliver and when the date was missed they offered me a discount to make a slight change to my order which also moved up the delivery date. Most companies that I deal with rarely stay on top of it like HAOQI did for me. I have also been extremely happy with my first impressions of the Mustang EMB which has exceeded my expectations for the price.
I have bought two of the HAOQI Mustangs. Why? First, the price is ridiculously low. Just the Bafang 560 motor and the battery, (top of the line Samsung cells, hence the 700 dollar price tag), is probably worth 1200 to 1400 dollars before shipping and taxes which are free with HOAQI Mustang.Second, why two of them. I really thought that at 4K (2K each) total for both bikes delivered I thought I would have two batteries and one parts bike. It turns out, their support and parts do not require a second parts bike. They do respond and send you parts if there is a problem. Just use the email system and within 24 hours, Monday through Friday, you will get a response. You do need to be somewhat mechanically inclined or have access to someone who is to assemble and make repairs. Most bike shops in the SF Bay Area won’t work on these bikes. A side note, Also, make sure during assembly and anything you think may not be properly Thread Locked, Use LOCTITE blue on all threads. They miss a lot. Certain blue lock tight the assembly bolts on the steering and handlebars during assembly. On to the two bikes:Both bikes were packaged perfectly. No damage during shipping on either.Mustang 1: The first Mustang developed a rear brake (Spongy) problem which eventually I isolated to a leaking right hand brake reservoir. They shipped me a complete brake assembly including disk, caliper, frame hose and hand brake for free. The hand brake was preloaded with mineral oil I removed the plug and screwed in the brake line and plugged in the motor cut off wire and the sponginess was gone and no leak. I had complained about not having an extra front brake assembly and they sold me a complete assembly for a front brake and they gave it to me for half price ($50) delivered.Mustang 2: Delivery was perfect. Assembly went fine BUT there front wheel was missing the two end caps that snap into the wheel bearings.I emailed them a YouTube video link of the side to side movement of the installed front wheel and they sent me the two parts. Installed them, and I am good to go. I am not sure if I lost the parts during assembly of they were just not shipped. Either way they took care of it.These bikes may not have ALL of the “TOP of the line” components, but a mid drive full suspension with an indestructible Bafang 560 motor, which puts out 130 Newton Meters of torque, and a top of the line UL battery for 2K delivered is a no brainer in my opinion.The second Mustang came with a mount and kickstand which is a great addition. I have added some stuff from Amazon to the bikes. Just search with the description below.Rear pannier rack:AEROE Spider Pannier Rack, Fits All Mountain Bikes E MTB, Gravel & Road. Easy Install & Use, Fits Any Brand Pannier Bag & Rack Trunks, Holds 35Lbs Rear Pannier:HITWAY 3 in 1 Bike Bag Waterproof Bike Pannier Bag 29L Large Capacity Bike Rack Bag Professional Cycling Accessories for Bicycles
My husband and I have purchased two and just ordered a third Haoqie e-bike. The e-bikes are fun and built tough last. The customer service is excellent. If you have to leave a message you will get a call back and your questions will get answered.
Haoqiebike.com I got my bike yesterday afternoon so excited I assembled it right away. Charge my batteries and ride my bike for 21 miles this is my second ebike but this Cheetah is awesome. I'm so glad I choose this bike from Haoqi. I also love the new display monitor. Everything is perfect for this bike. The ride is very comfortable. And what I love most is there are replacement parts available when needed. Also the 3 years worry free battery warranty. Thank you Haoqi. I'm now an officially of Cheetah ebike by Haoqi. See you on my next review after 100 miles and then after.
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HAOQI Ebike is direct to consumer electric bike company. We offer feature-rich e-bikes at affordable prices. Black Leopard Snow Tire E-bike is our main product, It makes your spare time full of fun. Experience your e-bike now!
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