Review Time
Wish I had read all these Trustpilot reports before purchase. Dress took ages to arrive. It is much too big and seems like I will have to give it to a charity shop as refunds seem to be a joke as have to send back to China - had no idea I was purchasing from China - which costs as much as the dress! Lesson learned do not trust anything advertised on Facebook.
Waited 5 weeks for my dress to arrive, asked for the order to be cancelled several times. Just kept being told it had been shipped and was in transit. I wouldn't have ordered if I knew it was coming from China. Your website picture looks impressive but mis-leading. Only being offered 20% refund or pay for return to China. Not acceptable. The dress didn't fit anyway.
These must come under trades description surely! Sold as if a long established London small business, they come on a slow boat from China: the sizing is therefore totally out and none of the 3 were right, for different reasons. One too long, one too tight, and one shapeless and too big above waist.
Very poor quality unlike picture of the dress. Smaller than the size stated, worse than Temu. Offered a 20% cash back or return to China at own expense. Thought I was buying from a uk company, would have given no stars if I could, wished I had looked at the reviews before buying. So disappointed will definitely not use Harrington and Hale again.
I would give this 0 stars but there isn’t the option.They make it appear that they’re a London based company, but no. They are Chinese. Returns have to be sent to China. Their clothes are also cr*p; made of 100% polyester when the description clearly says “cotton blend”.Lesson learnt!
Nowhere on this site does it say that goods are coming from China or would need to be returned to China. This company have made their site appear as if they are a quintessential English company. DO NOT BUY FROM THEM.I have been offered just 20% refund on an £87 if "I decide" to keep the goods. Wrong shoe size sent fabric of clothing terrible. Not my decision to keep but if I want anything back I need to lose money.Again I stress NOT A UK COMPANY DO NOT BUY
Would have put a zero rating if I could. should have looked them up before ordering, I was taken in also, the garment is thin, no washing instructions and from China. Refund available if I return to China at a cost (apparently), of between £17 to £43, or they will send a different size for free !!!
Delivery takes a long time. Items are too small and the material is shocking. It’s the same quality as SHEIN or Temu, just for 10x the price. Refunds are completed by email rather than online forms. After requesting a refund, they offer a partial 20% refund if you are willing to keep the items or state that you must return the items to China. The postal fees to China cost more than to keep the items, so this is clearly just a way to take your money. Very disappointed and won’t be buying from here again.
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