Review Time
I made an order thinking that the shipping included import taxes but it actually didn't and I discovered it by myself after asking multiple times.I will try to get PayPal to solve the dispute cause they ask you a 30% fee to get a cancellation. Do not buy
Stay away from this shop if you are an European.I bought something for around 40-50 $, they advertise with free shipping but apparently that is subjective, I paid $35.They chose to sent it with Fedex, I did not choose that but okay.The package had more than a month delay, and finally when it was shipped I had to pay custom fees.According to Fedex the package was sent as DDP (duty free), so either Harum.io screwed up or Fedex did.The custom fees are €33, so totally I paid around shipping costs of €70 for a €40 package.Harum.io is not responding any more, but through my creditcard company I will get my money back.
Hello all!Long time coming—but please do NOT use Harumio for your large purchases. I’m sure everyone who has bought only a handful of items has had an okay experience, but as someone who had two boxes shipped as a single order, I found the lack of care and customer service to be appalling.Please use a different service from Harumio. I had one box not even have ANY packing materials in it. The rest were crammed together in the second box. I didn’t even get the bonus stickers from my cart!!I was told I’d be provided updates on certain goods, but when the time came as an early buyer, I was left in the dark and given zero immediate compensation other than an offer for a discount on a FUTURE order. I am begging you to spare yourself the drama of funding other people’s positive experience/freebies and use a different service or personal shopper if you want to actually get what you paid for. They’ll just ignore half the things your emails say and provide infinite excuses.I also tried to post my review to their site, using my review links, but it looks like they might not post negative reviews, because I see reviews posted after mine but not mine, which is extremely concerning.Thanks for reading!
I chose DHL shipping for my pre-orders. When my order was finally shipped a week ago, they shipped it through FedEx instead, which is not only the carrier I didn’t choose, but it’s the last carrier I’d choose. I requested a refund for shipping, and I didn’t get a reply for two days; the reply said they refunded me for the difference in shipping. My items have not arrived yet, but I do not want a refund for the difference in shipping—I want a total refund for shipping. If I wanted to ship through FedEx, I would have chosen them. I want my $52 back or for the parcel to be returned to them, but they won’t respond to my support emails anymore. This is absolutely ridiculous.
Originally I ordered 5 items, 2 were cancelled before the order was shipped and I got a refund. Already the expensive shipping was not worth it, but then they were supposed to ship out 3 items I paid for.. and I got only 2 items in the package.
I was able to obtain a book that I would not have otherwise been able to receive, and it was shipped and delivered without waiting too long and in good condition. With this said, there was originally another item that was listed on their website that I also had in my order that was unable to be fulfilled. I was never notified of it not being in stock, however I could check up on my order code from time to time to see the order status and eventually just asked for a refund for the one item so I could still get my book. If you use this website, I recommend checking your order like this to see if it can be fulfilled because it did not seem to me that that was a possibility for the item I refunded. With that said, I did have a generally positive experience with the item that they did have and the website makes it easy to get a refund for items that aren’t marked as “ready to be shipped” in the status page. Additionally, the shipping is expensive, however that is to be expected when it comes to proxy services and I did not think that price was too different from others I have used.
Really disappointed and super bad customer service. I ordered two items from the website and from the same brand. One of them was out of stock and they did not even bother to notice me whether if I want to proceed further with the order or want to cancel it. I ended up have to check the order status by myself and realize the issue. Then I email them to cancel the whole order and get a refund. But they said they will charge 30% for the item that is not out of stock with the reason that “they already purchased it”. What is the reason for me paying anything if I did not do anything wrong. I explained the situation and they said they cannot do anything about it, not even say sorry and bother of explaining further.
I tried using their proxy service and they failed miserably at securing my item. I tried to buy something really rare and hard to find and I was really excited to get it. The item gets sold out really quickly so I was hoping harum.io would hurry up and purchase because I already paid. But they like to take their time purchasing your item, so mine got sold out. Very disappointed. UPDATE: I am shocked at the audacity for them not to refund my whole amount, infact they took a service fee which is absolutely ridiculous considering they did absolutely nothing to deserve it!? They didnt manage to buy my item, wasted my time for purchasing from their site and waiting 3 days for the refund AND NOW THEY DONT EVEN REFUND MY WHOLE AMOUNT!? I lost money without buying anything from them?? They actually cant do anything right. Worst proxy service ever.
I heard many good things about harumio so I decided to preorder a limited edition set. When I saw everyone receiving their set I emailed them asking for an update on my order and they said it was out of stock even though I preordered and payed for it I’m just shocked how they didn’t even bother sending me an email to say that they ran out of stock. If I never realized that I had an order they would probably just kept the money. I’m just a bit mad because it was a limited edition now I can’t find it anywhere. But anyways this just from my experience I heard some other people have some good experiences. But I’ll definitely say don’t preorder from them.
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