Review Time
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bought 26th November, Hat store Australia, nothing about Australia there its all BS, tbe odds getting this by Christmas with 2 delivery days are very slim.Avoid it, last purchase from them.
Its been 20 business days since I ordered and my tracking number is still showing awaiting departure from Germany. I really hope this is not a scam and it looks like my christmas presents wont be arriving.Just to add, the company's support team is suddenly ignoring my emails when previously they were responsive and saying it should arrive within the delivery period of my chosen shipping method which was 12-20 business days.UPDATE: I have provided more information via their request here in trustpilot but still haven't received any support whatsoever. I'm concerned that these replies to ask for more info is just a way to save face and pretend that there is actual support from this awful company. This is evident in how they don't provide a name to contact and use anonymity like Service Hero in this way there is no accountability.
Its been 20 business days since I ordered and my tracking number is still showing awaiting departure from Germany. I really hope this is not a scam and it looks like my christmas presents wont be arriving.Just to add, the company's support team is suddenly ignoring my emails when previously they were responsive and saying it should arrive within the delivery period of my chosen shipping method which was 12-20 business days.UPDATE: I have provided more information via their request here in trustpilot but still haven't received any support whatsoever. I'm concerned that these replies to ask for more info is just a way to save face and pretend that there is actual support from this awful company. This is evident in how they don't provide a name to contact and use anonymity like Service Hero in this way there is no accountability.
Ordered hat for Christmas was no updated shiping, After a month I asked why showing from 28th Nov still in Germany,Email back says should be soon, not good enough now its weekend 21st Dec, Hat was bought 26th November, Hat store Australia, nothing about Australia there its all BS, tbe odds getting this by Christmas with 2 delivery days are very slim.Avoid it, last purchase from them.
I bought a hat from this company and was impressed by how fast it arrived from overseas. Unfortunately, the size wasn’t right for me, so I opted to return it. They made the return process easy and provided a full refund, which I truly appreciated. I highly recommend their service!
I bought a hat from this company and was impressed by how fast it arrived from overseas. Unfortunately, the size wasn’t right for me, so I opted to return it. They made the return process easy and provided a full refund, which I truly appreciated. I highly recommend their service!
Hat store Australia 😂. Wish I had read the rest of the reviews before I ordered. I purchased a camo cap well over a week ago assuming I would have it pretty quickly as from the advertising I thought these guys were in Australia. When I track my hat now it’s still in Frankfurt!!! I’ve since ordered from an actual Australian company and I’ll receive the same hat from them tomorrow. Total waste of time and money and very misleading.
Hat store Australia 😂. Wish I had read the rest of the reviews before I ordered. I purchased a camo cap well over a week ago assuming I would have it pretty quickly as from the advertising I thought these guys were in Australia. When I track my hat now it’s still in Frankfurt!!! I’ve since ordered from an actual Australian company and I’ll receive the same hat from them tomorrow. Total waste of time and money and very misleading.
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