healthpartners.com.au

4.4
4.4 Based on 200 reviews

We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and C...

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Average Rating

4.4

/
5

200 Reviews

5 Star
69%
4 Star
16%
3 Star
7%
2 Star
3%
1 Star
4%

Filtered Reviews

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Review Time

I have been a member for nearly 50…

I have been a member for nearly 50 years! I use all the services of hospital, dental, physio, chiro, dietician and optical. The service is always friendly and professional, the premises clean and well organised and the costs and benefits are good.

5
Date of experience: Jun 02, 2020
Bridger Rogers
Great customer service and competitive…

Great customer service and competitive fees.

5
Date of experience: May 07, 2020
flopio9001
Always a friendly voice

Always a friendly voice on the other end of the phone. No endless menu's when you ring up for information. Have been very understanding during the COVID crisis. Competitive rates.

5
Date of experience: Apr 24, 2020
Chala_Mami_772
First class

Excellent service and consideration in these difficult times

5
Date of experience: Apr 21, 2020
Micah Foster
Have only been with Health Partners for…

Have only been with Health Partners for a couple of years after having been with AHM for many years. I had a triple bypass operation late last year and, after phoning HP was advised to make sure to ask for a quote from my cardiac surgeon and anaesthetist. I did this and arranged for them to do the surgery in the Wesley hospital in Brisbane. Both agreed to do it on a "no gap" basis for which I am eternally grateful. I was not prepared for the huge "out of pocket" expenses for pathology and scans/ x-rays. I was left to pay in excess of $2,000 which was extremely difficult as I am on a disability pension. HP should definitely advise clients of these costs in advance.

4
Date of experience: Apr 16, 2020
Marvin Cooper
A well managed business with a heart.

They have always been great to deal with but their handling of covid-19 has been amazing.First they froze their previously communicated 10% fee increase, then they sent clear communications about covering all covid related illnesses without exception, and then they reduced fees by 10%.A well managed business with a heart.

5
Date of experience: Apr 14, 2020
Spring R.
So happy with this health insurance

So happy with this health insurance. They treat you like a person, not just a number. They have gone out of their way to help us and we will be with them for life. We found them on CHOICE and they had great scores and everything we read which made us go with them, they have outshone. Best health insurance we have had.

5
Date of experience: Apr 08, 2020
Flint Harris
Helpful ..friendly ..informative

Helpful ..friendly ..informative. Convenient. Quality care. Good value

5
Date of experience: Mar 12, 2020
Aurélie Rousseau
Excellent Customer Service & attention…

Excellent Customer Service & attention to detail in completing my request.

5
Date of experience: Mar 10, 2020
Joan W.
Amazing help at hospital and after care…

Amazing help at hospital and after care at my daughters with physio equipment and phone calls from nurses which I am still getting now i have returned to Clare

5
Date of experience: Mar 05, 2020

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Business Details

  • We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community.

    We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running.

    Find out more at healthpartners.com.au
    See more

  • email ask@healthpartners.com.au
  • call 1300113113
  • language https://www.healthpartners.com.au

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