Review Time
DO NOT USE THEM look else where. They try and get you to use their pharmacies. It's cheaper at chemist warehouse. They don't honour there pay outs, make you jump through so many loop holes to get paid out. Every time you apply for a payout they need a letter from the doctor. High fees and no customer service. Forget their advertising that they are for there for the members. They are their to fill their pockets.
DO NOT USE THEM look else where. They try and get you to use their pharmacies. It's cheaper at chemist warehouse. They don't honour there pay outs, make you jump through so many loop holes to get paid out. Every time you apply for a payout they need a letter from the doctor. High fees and no customer service. Forget their advertising that they are for there for the members. They are their to fill their pockets.
Health Partners are by far the best health fund I have dealt with. I have been a client for 2 years and find them responsive and knowledgeable, plus the benefits they pay are superior to the 3 others I have been a member of. While the premiums are too high for my liking, they are cheaper than the big named funds and the benefits returned are superior. I highly recommend.
Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us because he thought we were trying to get out of paying him. Now state they will not pay for surgery that needs to be done again, so that we will be out of pocket $3000-00. They are appauling.
The customer service did not put the optical test appointment on the schedule after communicating over the phone,I have travelled to Goodwood store and there was no appointment in their record, it is very disappointing. They should offer a compensation for this futile trip.
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We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community.
We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running.
Find out more at healthpartners.com.au
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