Review Time
Do not use the Heathrow Express during Covid times. They have reduced the service from once every 15 minutes to once nearly every half hour. They won't tell you this when you buy the ticket from the sales person. You can literally get to most parts of London on the tube within half an hour for a fraction of the price. Complete rip off and waste of money. They shouldn't be using Covid as an excuse for lowering standards. Won't be using again.
I don't mind getting vouchers for advance tickets which I was unable to use owing to BA cancellations during Covid-19, but there is no guidance how one is supposed to use these. I followed instructions to apply online, then was told I had to use the telephone booking, which I tried today to be told I should wait until nearer the time of trip. Shall see how this works, but if I am then told I should have booked 90 days in advance to get the cheapest ticket, I shall not be best pleased. It's the same with British Airways: why cannot they issue a voucher or promotion code to be used on the App? These days who would normally book by telephone?
They took our money without providing the service. Due to covid19, we all know the situation, yet they won't refund for the unused tickets. From their automatic answer, they tell us to call them in UK, knowing that we live in another continent, can't call them. They offered a voucher, knowing that we can't use. I emailed a couple times, through facebook and contact form explaining it, they never responded. They took the money, literally.
One star is a star too many. Obstructive, ignorant, rude and greedy are just some of the words that spring to mind for this operator. It’s more about the principle than the money for me, we have had nothing but good will and complete, hassle free refunds on all of the other elements of our trip to New Zealand but Heathrow Express are a law unto themselves. I hope they treat their staff with more respect than they treat their customers. 😡🤬💩
Tried to get a refund on an advance ticket but apparently it's no refund just vouchers. Staff who was very rude told me I had no other option despite Covid-19 regulations in London. Truly inconsiderate company. I just want my money back.
In the current covid-19 situation, Heathrow Express are still encouraging us to travel to the airport as they're not willing to refund our tickets. I had booked three upcoming Heathrow Express journeys so the voucher they suggest is of no interest to me. I was a good customer but I will never ever travel with them anymore! Heathrow Express you will be losing lots of customers.If I could give 0 out of 5 I definitely would!
Tried to get a refund for this after I couldn't travel because of the Coronavirus epidemic. They are being obstructive every step of the way. Icing on the cake was yesterday when the customer service representative said I couldn't change my ticket as it was more than 6 months away, yet the guarantee is for three months away, I am scheduled to travel tomorrow.The sooner the government strips them of their franchise the better.
Claim your business profile now and gain access to all features and respond to customer reviews.
voltbikes.co.uk
minicabit.com
happinessonwheels.us
treadmarkwheelsandtyres.co.uk
rhdjapan.com
motorrange.co.uk
www.piattaformapneumatici.com
parkvia.com
www.motosport.com
pakistantouristbirds.pk
