Review Time
Delays, delats, delays.I get this train about six times per year.Always trundles in. £25 for something that is always late.I am about to miss q pre booked train from Euston because this 15 minute journey is now up to 35 minutes. Still not arrived.
If there was 0 star that would be my choice. They changed the app this year and since the change, it has been a nightmare. Downloading impossible, tickets not in chronological order etc. If you send a complaint email you get an automated reply that there will be no response and if you ask ‘staff’ on the trains or at Heathrow or Paddington they say they only ensure safety. No help? Who is behind this non sense ??!
Was going to use this service on Nov 30th.Arrived at Term 2 from USA. I found one lot of leaflets and NO ONE around to ask for information that would help. When i tried the web page and app it mysteriously wouldnt give an accurate fare other than a prohibitively expensive option.A disgrace to all. Welcome to Britain ... Lets bend you over and screw you with bad and overpriced service!!-$
far to expensive to justify the ticket price and the 10 min max journey time the tube and national express is by far cheaper but may take longer but still cheaper used this once but never again no justification in the price should review these ticket prices and make them more cheaper then maybe the trains may get more custom beings the train i was on only had a max of 10 people
So what do you get for the world's most expensive mile per mile expensive railway in the world? Firstly you have to listen to loud advertising throughout the full trip. Secondly if your train is delayed, which is oftenly is, there's no option to get a refund on that massive price. If you try and buy a ticket through the machine at Paddington, you may stand there for a while as it doesn't ask you for a pin unless you bend down and check the little screen next to where you've inserted the card. Roll on cross rail which hopefully will put this bunch of cowboys out of business. In the meantime, Heathrow has a rail service that is in a par with its status as Europe's worst Airport. Avoid if you possible can.
Despite Heathrow express is one of the worlds most expensive train rides it’s not without its faults .1 . Don’t expect punctuality , frequent delays , but most frustrating is when train leaves early to suit the driver. Yes this train frequently leaves one or two minutes early. It’s extraordinarily unprofessional that train departs to suit driver not passengers .2. Trains are old - well worn , poor ventilation and often just dirty .3. Unfortunately as with any monopoly it’s wide open to abuse , this is exactly what the Heathrow operator does, do not expect any response to written complaints. I would recommend Heathrow Express operator to experience the Stockholm Airport express so they learn how to operate trains .
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