heathrowexpress.com

1.5
1.5 Based on 184 reviews

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Average Rating

1.5

/
5

184 Reviews

5 Star
8%
4 Star
2%
3 Star
0%
2 Star
8%
1 Star
82%

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Annabeth Smith
15 minutes my bottom.

Delays, delats, delays.I get this train about six times per year.Always trundles in. £25 for something that is always late.I am about to miss q pre booked train from Euston because this 15 minute journey is now up to 35 minutes. Still not arrived.

1
Date of experience: Jan 17, 2020
Karli S.
ENOUGH

If there was 0 star that would be my choice. They changed the app this year and since the change, it has been a nightmare. Downloading impossible, tickets not in chronological order etc. If you send a complaint email you get an automated reply that there will be no response and if you ask ‘staff’ on the trains or at Heathrow or Paddington they say they only ensure safety. No help? Who is behind this non sense ??!

1
Date of experience: Dec 09, 2019
Rex Patterson
Total rip off and mired by delays

Total rip off and mired by delays. Sellers are misleading and do not give right info

1
Date of experience: Dec 05, 2019
Roscoe M.
Was going to use this service on Nov…

Was going to use this service on Nov 30th.Arrived at Term 2 from USA. I found one lot of leaflets and NO ONE around to ask for information that would help. When i tried the web page and app it mysteriously wouldnt give an accurate fare other than a prohibitively expensive option.A disgrace to all. Welcome to Britain ... Lets bend you over and screw you with bad and overpriced service!!-$

1
Date of experience: Dec 05, 2019
Lisa Price
far to expensive to justify the ticket cost

far to expensive to justify the ticket price and the 10 min max journey time the tube and national express is by far cheaper but may take longer but still cheaper used this once but never again no justification in the price should review these ticket prices and make them more cheaper then maybe the trains may get more custom beings the train i was on only had a max of 10 people

1
Date of experience: Nov 18, 2019
LuLulamenace
So what do you get for the world's most…

So what do you get for the world's most expensive mile per mile expensive railway in the world? Firstly you have to listen to loud advertising throughout the full trip. Secondly if your train is delayed, which is oftenly is, there's no option to get a refund on that massive price. If you try and buy a ticket through the machine at Paddington, you may stand there for a while as it doesn't ask you for a pin unless you bend down and check the little screen next to where you've inserted the card. Roll on cross rail which hopefully will put this bunch of cowboys out of business. In the meantime, Heathrow has a rail service that is in a par with its status as Europe's worst Airport. Avoid if you possible can.

1
Date of experience: Nov 15, 2019
Vicky Long
The app is shockingly BAD

The app is shockingly BAAD! It does not operate properly, is not intuitive and might be the worst public transport app I've ever had the misfortune to try too use!!! Absolutely dreadfu

1
Date of experience: Nov 11, 2019
Sawyerr
The app is shockingly bad

The app is shockingly bad. Totally non-functioning today. Where is the board of directors? Do they pay any attention to this or other aspects of customer service?

1
Date of experience: Nov 10, 2019
Drummond Barnes
Very disappointing

Despite Heathrow express is one of the worlds most expensive train rides it’s not without its faults .1 . Don’t expect punctuality , frequent delays , but most frustrating is when train leaves early to suit the driver. Yes this train frequently leaves one or two minutes early. It’s extraordinarily unprofessional that train departs to suit driver not passengers .2. Trains are old - well worn , poor ventilation and often just dirty .3. Unfortunately as with any monopoly it’s wide open to abuse , this is exactly what the Heathrow operator does, do not expect any response to written complaints. I would recommend Heathrow Express operator to experience the Stockholm Airport express so they learn how to operate trains .

1
Date of experience: Nov 07, 2019
Audra T.
it is good for one person to get to…

it is good for one person to get to heathrow

5
Date of experience: Oct 24, 2019

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