Review Time
I would rate this company 0 stars were I able to. Listing error and refusal to take responsibility for that error and issue me a refund led to me filing PayPal and Visa disputes. 10-15 percent more expensive than competition on Google Shopping. In addition to a short 14-day return policy, a 20 percent restocking fee, transaction fee of 3.5 percent, and handling fee are buried in their terms and conditions. I recommend giving this company a hard pass. Grateful to PayPal and Visa!
I would rate this company 0 stars were I able to. Listing error and refusal to take responsibility for that error and issue me a refund led to me filing PayPal and Visa disputes. 10-15 percent more expensive than competition on Google Shopping. In addition to a short 14-day return policy, a 20 percent restocking fee, transaction fee of 3.5 percent, and handling fee are buried in their terms and conditions. I recommend giving this company a hard pass. Grateful to PayPal and Visa!
I purchased a floor model SureCal 30 liter / 7.9 gal Vertical Single Coil Calorifier for the savings. I unfortunately did not receive the installation instructions with the unit. I asked for a copy ahead of time to plan the install. The installation info link they sent was for a different model and voltage. After calling and waiting on line, the person on line was helping the support department and was not a lot of help, but the person beside him answered my questions. I can tell you that they could do a lot better job with installation instructions and you should sell a install kit for the 15mm connections. It is impossible to find anything in the US that will work with them. I had to remove them (trash the 15mm push on connections) and bolt directly to the connections. This was time consuming and a little misleading from the original information of the description of the item on their website. And stop the email ticket shit with the support department, it slows the whole process of asking questions. The product works great for my sailboat, great hot water!!! But get your act together, please.
We had the most amazing customer service and support from Heatso! We ordered (2) Espar heaters, install kits and sets of accessories from them and are so pleased with the service and pricing that we received! We were working with another vendor (mistake #1) and they completely dropped the ball (mistake #2). We were on a tight time frame to get the units delivered to us in Fiji before we left for NZ (we are on a boat). We ended up calling Heatso on Thursday, they had everything in stock & placed our order, we paid, and it was delivered on Monday to our freight forwarder who was able to get it to Fiji by Wednesday (less than a week from our initial conversation). And the icing on the cake was that Heatso's prices were better than the original vendor we were working with. We are very happy customers and would highly recommend Heatso for all of your heating needs.Very customer centric, great communication and quick responses, good pricing, and a well stocked inventory.
Parts were received in record time and were just as ordered, THANK YOU HEATSOHowever my HYDRONIC M D 10W 12 volt Part no. 25 2160 05 00 00 still has trouble starting. IT blows lots of smoke and shuts down. It will eventually start after sever attemps, Can anyojne help me?
5 stars for Richard who assisted with purchasing and technical support! Installed the 10 L Calorifier in Sprinter with hydronic heater (January), Had some unusual requirements and he helped sort it out. Been using mainly for showers ( traveling for last few months down Baja and back) . Wife loves it!
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