Review Time
My experience with the housing company has been a lesson in how a simple process can turn into an exhausting ordeal. From the very beginning, it felt less like renting a home and more like participating in a long-term experiment on tenant endurance. Starting with their response times, reporting an issue feels like shouting into a void, with little hope of being heard. Tenants report the same frustrations: broken doors, malfunctioning lifts, and other issues left unresolved for so long that they might as well be part of the scenery. Instead of service, tenants are met with a prolonged silence that feels almost artistic. Communication is another area where the company falls short. Emails vanish into thin air, and phone calls leave you questioning your sanity. The online portal seems designed to create frustration rather than facilitate help. If communication were a metric, they would likely outsource it, as there's no evidence they manage it well internally. The move-out process showcases their lack of operational efficiency. What should be a straightforward handover turns into a confusing array of charges and cleaning fees that suggest an unreasonable standard. Many tenants agree that the bills issued come with an air of confidence, as if the company knows you’ve already moved out and just wants to finalize the matter. Their wear and tear assessments are laughable. After two years of normal living, they expect the property to appear untouched. Minor scuffs or marks are treated as significant damages, leading to exaggerated charges. It seems their standards were set by individuals who have never lived in a real home. The move-out charges arrive with the subtlety of a freight train. Some tenants wait months, even up to a year, for their deposits, while others may never see theirs again. The pattern is clear: charge first, explain later, and communicate never. Throughout the tenancy, the service is a mix of delays and ignored requests, creating an overall picture of strategic absence until it's time to bill. Their operational model could be summarized as follows: respond when convenient, repair when possible, communicate through silence, and assess properties as if they were investigating a crime scene. This is a journey built on endurance and patience, akin to preparing for a marathon. In my view, they have mastered the art of inconvenience, acting as if tenants should feel lucky to pay them. When the relationship ends, they express their gratitude through unreasonable charges that could alarm any auditor. For anyone considering renting from them, my advice is simple: document everything. Every corner, every surface, every scratch. Treat it like an inspection report. They don’t judge based on reasonable wear and tear, but rather on an unrealistic standard that even luxury establishments struggle to maintain. This is not renting; this is a test of endurance accompanied by a mountain of paperwork.
My experience with the housing company has been a lesson in how a simple process can become a lengthy ordeal that would test even the most patient individual. From the beginning, it felt less like renting a home and more like participating in a prolonged experiment on tenant endurance. Their response times are abysmal; reporting an issue feels like shouting into a vast ocean with no hope of being heard. Tenants report similar frustrations: broken doors and lifts left unattended for so long that nature could start to take over. Instead of service, tenants receive a deafening silence that approaches performance art. Communication is another area where they fail spectacularly. Emails vanish without a trace, and phone calls leave you questioning your own sanity. The online portal seems designed to create frustration rather than facilitate help. When it comes to moving out, the process becomes a showcase of creative accounting practices, with questionable charges and cleaning fees that suggest the place was expected to be returned in pristine condition. Their standards appear to be set by people who have never seen signs of everyday life. Move-out charges arrive with all the subtlety of a freight train, and some tenants wait for months to see their deposits returned. The pattern is always the same: charge first, explain later, and never communicate. The entire experience feels like a test of endurance, where tenants are expected to feel grateful just for the privilege of paying rent. My advice to anyone considering renting from them: document everything meticulously, as they do not recognize normal wear and tear but rather an unrealistic standard. This isn’t renting; it’s a test of patience.
The elevator has been out of service for three months, and despite numerous calls and letters, the company has not responded at all. Elderly residents are trapped in the building. I will be pursuing legal action. Update: To your response: the online portal doesn’t work. I’ve tried it, and there’s been no information on when repairs will be conducted. My elderly neighbors are suffering because of this negligence.
It's unfortunate there's no option for negative stars, as this company deserves it. I haven't even moved in yet, paid my deposit and first month's rent, but they're refusing to fix the toilet—it’s not connected, and there's no hot water. I've reached out multiple times to no avail, so I’ll likely have to take legal action.
Since August 28, my apartment has been without electricity due to a severe leak affecting the fuse box. This isn’t merely inconvenient; it's a serious safety hazard. I reported it immediately, but despite opening a support ticket, there’s been no timeline for repairs or alternative accommodation. I had to arrange my own hotel stay while my apartment remains unlivable. This shows a shocking lack of responsibility. If you encounter a serious issue with this company, be prepared for delays and inadequate support. P.S.: The issue is still unresolved.
After months of frustration with how the company has handled my situation, I feel compelled to share my experience. I was unable to live in my apartment for two months due to renovation work that was supposed to take only 25 days. I reached out multiple times, but received no response after their initial reply. I question the professionalism of this team, especially when a neighbor with a shorter renovation received a full rent exemption while I was offered a mere token amount. I’ve involved legal support, but the responses have been superficial at best. I’m still trying to resolve this amicably, leaving my contact details, but again, no response. This situation has led to significant stress and wasted time.
This is the worst rental company I’ve dealt with in the UK. They manage a property in Birmingham and are incredibly slow to resolve issues. They even lie about contacting maintenance when they haven’t done so. I would not recommend them.
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