sofabed.com

4.9
4.9 Based on 163 reviews

We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first...

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Average Rating

4.9

/
5

163 Reviews

5 Star
92%
4 Star
4%
3 Star
2%
2 Star
0%
1 Star
2%

All Reviews

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I thoroughly enjoyed the entire experience of ordering our sofa through this company. They were cour

I thoroughly enjoyed the entire experience of ordering our sofa through this company. They were courteous, professional, and very helpful when I called to make my order and when I had a question concerning the order after it was placed. Wonderful customer service!

5
Date of experience: Jan 31, 2026
Rosie Howard
Highly recommend for outstanding customer support

I would highly recommend this service as their customer support goes above and beyond to assist. I submitted a question about one of their leather sofas and received a response within an hour. The next morning, the same representative followed up with additional information to ensure my satisfaction. Today, I also called just before placing my order, and the customer service agent further assisted me by answering all my questions and providing a discount code for an incredible deal. I will definitely share my positive experience with others, as they truly go the extra mile to enhance customer relations. Excellent products, wonderful people, and fantastic service!

5
Date of experience: Jan 07, 2026
ETSY ORDERS
Sofa and Service was exceptional

Sofabed.com was always responsive when I had questions. The couch was as described. The seat is a little firm but that’s better than too soft. The fabric is soft. The delivery was quick, just 2 weeks. The delivery was excellent and they placed the item in our RV as we requested and took away the boxes. We haven’t used the bed yet. I’ll come back and update after we use the couch and bed for a while.

5
Date of experience: Oct 09, 2025
Mary McFadden
Great customer service and beautiful sofa

What a beautiful leather sofa! I had a great experience Sofabed from ordering my sofá through delivery. I had ordered the same sofa for a lower price and free delivery from Wayfair, but I cancelled my order due to being stood up twice for delivery over a period of 10 days. Then I found the same sofa on Sofabed.com and found that Sofabed offers excellent customer service with contact in real-time with dedicated staff to make sure my order would be tracked and delivered when promised. Even though the sofa cost more and I paid for delivery it was well worth it; you get what you pay for!

5
Date of experience: Oct 08, 2025
Christy
We're very pleased with the quality of…

We're very pleased with the quality of our sectional. It didn't take long to arrive and delivery communication was excellent.

5
Date of experience: Oct 07, 2025
Susanna
Customer service was incredible

Customer service was incredible. They were so responsive and went out of their way to help me choose the right product that would arrive in time. Really impressed, also great selection and prices.

5
Date of experience: Oct 04, 2025
David Olson
Available and knowledgable

Sofabed.com was always available to take my questions and provide thoughtful and timely answers. This really matters a lot when you rely on distance and delivery.

5
Date of experience: Sep 08, 2025
omid sassani
Great Online Shopping Experience!

Great Online Shopping Experience!- Item as described- Great and quick resolution and discount code via online chat rep- Fast delivery- Polite and fast installation- Great communication after the transaction and for the installation arrangement

5
Date of experience: Aug 21, 2025
EB12
Gio Italia Baxton L-Shaped Leather…

Gio Italia Baxton L-Shaped Leather Sectional SofaAwesome Experience! The sofabed team was amazing from my initial phone inquiry through purchase and delivery. I wanted to use my own unique financing and the sofabed team made it an easy and smooth process. I was really impressed with the text communication that allowed me to track my delivery at every point from New York to Washington DC. The delivery team communicated with me every step of the way. They made sure the delivery date worked with my hectic schedule. My two delivery men were equally communicative and professional, taking great care of the very well packaged sectional sofa and setup in my home. They made sure to check for any damages and removed all the packing materials from my home. The sectional sofa is of superior quality and craftsmanship. It looks and feels amazing. I highly recommend sofabed to anyone looking for great quality products and superior service.

5
Date of experience: Jul 15, 2025
Dulcie Adams
Great couch, subpar delivery

The couch is amazing and I’m glad to have gone with sofabed.com, however, the delivery was subpar. We were supposed to have full furniture assembly, but the delivery men failed to read the instructions and believed it could not be assembled. They left while the item was still in pieces, saying “sorry, we’re late for other deliveries”. I assembled the entire thing myself after they left and it’s all great now, but I would have preferred this to be done by the people I paid to do it. The product is great, but they should use other delivery people.

3
Date of experience: Jul 11, 2025

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Business Details

  • We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...See more

  • email support@sofabed.com
  • call 4699019083
  • language https://sofabed.com

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