Review Time
"we cut your internet without warning cause we couldnt find proof of payment but we actually had it so were turning your shit back on in an hour but actually no we arent were turning it on tomorrow"
thanks for ruining my plans i guess
I wish I could give it 0 starSo annoying so disturbing so illogical Eveything negative.Every month they charge extra money but they don’t have any proof or evidence for that.Even if i have credit on my appThey suddenly eat them and say surprise! You don’t have credit now top up. Then I top-up, but they say again top-up without saying where the last credit goes.Same story always Disgusting service Hate it!!!!
I wish I could give it 0 star
So annoying so disturbing so illogical
Eveything negative.
Every month they charge extra money but they don’t have any proof or evidence for that.
Even if i have credit on my app
They suddenly eat them and say surprise! You don’t have credit now top up. Then I top-up, but they say again top-up without saying where the last credit goes.
Same story always
Disgusting service
Hate it!!!!
Updating this: the issue was resolved but it was a weird issue to begin with. I didn't realize that when I signed up for this service it included its own antivirus - it costs $0.99 a month but that doesn't come from your card on file, you have a balance. So, your service will simply cease and you won't know why - that's why. Otherwise, the service is fine. Only getting 4G here in northeast Italy but it works for me.
I came to Italy for two months and wanted to have unlimited internet access to save money and have faster internet. I went to Windtre and paid €65 for two months. When I started using my new card, I immediately noticed that the internet quality was very poor, and I couldn't even connect to the internet in Italy itself. I need to work on my computer and use social networks, but this is impossible due to the very poor internet connection! And I couldn't even connect to the telecommunications representative's app! As a result, my plan discount for the next month was not activated, so I had to go to the Windtre store to sort it out and pay the "minimum" top-up amount again, which was €6... When I told the salespeople that your connection was very poor, I was told, "Maybe you're not in the coverage area"... Keep in mind that I lived near the center of Rome one month and further away the next, but the situation did not change. And when I went to towns like Civitella San Paolo, there was no connection at all! I used my Lithuanian card (as I always do when Italian telecommunications providers disappoint me).If I had known that the internet and connection were so poor, I definitely wouldn't have signed up for a plan and paid €71 in total! I would have been better off upgrading my plan from Lithuania, and I guarantee I wouldn't have been disappointed. So, I really don't recommend Windtre's services. I suggest looking for another telecommunications provider or upgrading your existing plans from your own country. I feel ashamed of myself.To top it all off, when it came time to pay for the additional account top-up, the payment terminal connection in their own store malfunctioned.I wish Windtre would improve the quality of its services so that people using your services don't feel cheated when paying for services that are not provided properly.
Even one star is too much for this scam provider !!!!!!The app doesn’t work properly!!!!!!!The website as well!!!They say they have WhatsApp assistance - guess what! It’s non existent!!! You top up you number and it still doesn’t work!!!!!The workers in the store just tell you they have no idea and tell you to call to the assistance !!!! You try to call and can’t reach past the “robot” !!! This company full of shit !!
Sales people didn't know their product. The sim card they gave me doesn't allow for me to receive calls. The whatsapp chat help is a joke, sending me in circles with no resolution. I've bought sim cards on numerous trips to Europe. Wind Tre is absolutely the worst. Never again!
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