heusom.com

4.9
4.9 Based on 21 reviews

...

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Average Rating

4.9

/
5

21 Reviews

5 Star
94%
4 Star
0%
3 Star
0%
2 Star
3%
1 Star
3%

Filtered Reviews

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Review Time

Giles
Friendly and Helpful Support

The support team was very friendly and helpful in answering my questions about the return policy and offered to edit my order.

5
Date of experience: Dec 01, 2025
Eadwulf
Fantastic Experience Thanks to Customer Service

My experience was fantastic due to the customer service I received. The representative was polite, professional, and answered all my questions. The company excels because of great service.

5
Date of experience: Dec 01, 2025
Kay Brown
Appreciation for Assistance

Thank you for your assistance with my order. You were incredibly kind, respectful, and professional. I truly appreciate your help.

5
Date of experience: Dec 01, 2025
sdorian90
Outstanding Customer Service!

The customer service team called me back and helped fix my mistakes. They assisted me in getting my pets' nails trimmed promptly. Thank you!

5
Date of experience: Dec 01, 2025
Guy Fisher
Capable Support Team

The support team was very capable in helping me correct my shipping address and even called me back when the first call got disconnected.

5
Date of experience: Dec 01, 2025
Adonna Bridges
This did not perform well on my dog

This did not perform well on my dog. I contacted customer service and all they did was give me additional tips on how to use the groomer. Their statement, "if your not completely satisfied, return it within 60 days for a full refund" is a little misleading. They try too avoid that. And the shipping took longer than they claimed too. I gave up and will donate this to someone who has a cat, and wish them goodluck.

2
Date of experience: Dec 01, 2025
Diane
I had a wonderful experience with customer support, Realyn

I had a wonderful experience with customer support, Realyn. I forgot to put in the code to save money for the cyberMonday sale. It was my fault but she gave me the sale price anyway. This is how customer support should be. It's a great product, Silent Groom Pro. It really is quiet and didn't scare my dog like the dremel does.

5
Date of experience: Dec 01, 2025
Gwennever Baldwin
Great service preview and easy purchase.

Great service preview and easy purchase.

5
Date of experience: Nov 28, 2025
JOHN
VERY FAST RESPONSE

5
Date of experience: Nov 28, 2025
Angela Bowen
My item was shipped to my old address…

My item was shipped to my old address in error. I left a request for support and was called less than 5 minutes later. My address was corrected and shipping rerouted immediately and was promised an additional item for an apology. Customer service was excellent.

5
Date of experience: Nov 28, 2025

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