Review Time
I love this product. I have used it on my little dog that has anxiety bad. She does not fight me at all when I use this one. I tried it on my sons 3 dogs last night and none of them gave us a hard time at all. This is the best one I have tried over the many years of trying to grind my doggies nails. You won't go wrong with this and the battery held out for all 3 of his dogs and was still going. Love this.
The Heusom representative named Rea was very helpful. I was nervous about grinding my dog’s nails without knowing where the “quick” was. Rea described how far to grind the nails so I wouldn’t reach the quick. I have clipped my dog’s nails before and caused them to bleed on occasion. I feel better about using this method and my dog doesn’t get all panicky and stressed out. Rea gave me the information I needed to feel confident using the Heusom nail grinder and without hurting my dog. She gave me straight forward advice and was very friendly and polite. She is a wonderful asset for your company!
There was a mistake in the shipping address for my order. Their customer support center promptly answered my phone call, and Rea, the service support representative, corrected my issue immediately. Very nice to deal with a company that responds so quickly and efficiently.
How difficulty with the site when ordering, left a message for a call back, which I received shortly after the request and the order was corrected with courtesy and understanding. The representative, Rea, West polite and helpful!
Great customer service!!! I had made a mistake when placing my order. I contacted customer service and they responded within 30 minutes. We exchanged several emails back and forth, with each one being very prompt. They helped me resolve my order problem and they even called me to make sure I was happy with my order. The lady was very helpful and courteous. I would do business with them again. I 100% recommend this company. Thank you, Jill Straley, Indiana
The customer service agent was very helpful. She resolved my issue without hesitation. She was very professional and courteous I explained my issue and she corrected it immediately. Very pleasant to talk to. Thank you
I accidentally made a duplicate order. I emailed and received a response right away! They were happy to cancel one of my orders. I missed the response, so the agent went out of her way to call me. Best customer service ever! Thank you Realyn.
Our 11-year-old black and tan Labrador has always hated having his nails touched, let alone clipped! As he aged and required nail trims, bringing him to the vet became a nightmare, as he wouldn't allow me to clip them. One visit ended with blood everywhere and left me feeling terrible. After a few days of using the quiet groomer nearby, I gave him a mild sedative and tried filing his nails. He initially pulled away, but once he got used to it, he completely relaxed. He managed a couple of nails at a time. A month later, I can now trim all his nails in one go, and he doesn't need any medication! I'm working on making him enjoy his grooming sessions so much that he might even offer to do mine in return! 😉 Thanks to the service!
This product is utterly disappointing, and the notion that it has positive reviews seems suspicious, as if they’ve been fabricated. I wanted a refund immediately, but the process was frustrating. Eventually, I settled for a 60% refund because returning it would have cost me $10, resulting in a total loss of over $26. I could have purchased the exact same item elsewhere for around eight dollars.
This is the best product I've purchased in years! My pet could barely walk because her nails were so long, and the last grooming experience was terrible as she struggled to walk afterward. This tool helped me trim her nails to a manageable length, allowing her to walk and run comfortably without any distress. I highly recommend this for anyone with dogs; it's truly a game changer!
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