Review Time
Suffolk Gate Latch sold for £7.98; this is an absolute bargain for an item of superb quality. I ordered 6 but one was missing on delivery; company agreed to replace right away. So I strongly recommend Hiatt Hardware for its products and its service.
Not a great experience with my most recent purchase. One of the handles I bought was faulty - It took three emails to finally get a replacement sent (which I’ve yet to receive) despite the fact that I’d shared that it was urgent. Two previous orders were timely and satisfactory but this time it was pretty disappointing in terms of quality control and responsiveness. Given the urgency I would have expected a next day delivery - it looks like I’ll get it on Friday and didn’t even get the courtesy of a response from my last email, just an automated notice that DPD had the package.
Ordered hinges were delivered next day great product!! Thought I would order 3 more sets of hinges as my carpenter was still working at my house and thought I would get them next day but no a week on my carpenter has left and if I hadn’t chased yesterday who knows?? So good product bad customer service and delivery
Easy to order. Good comms. Prompt delivery. Very competitive and nice quality product. Product is simply a satin nickel interior door (looks mint) which was the nearest l could find to match the old ones through out the bungalow. Looks like I'll be refurnishing all doors on the strength of it putting them to shame!😁.
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