hiatt-hardware.com

4.4
4.4 Based on 80 reviews

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Average Rating

4.4

/
5

80 Reviews

5 Star
78%
4 Star
9%
3 Star
2%
2 Star
2%
1 Star
9%

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LATCH ON TO BARGAIN PRICE

Suffolk Gate Latch sold for £7.98; this is an absolute bargain for an item of superb quality. I ordered 6 but one was missing on delivery; company agreed to replace right away. So I strongly recommend Hiatt Hardware for its products and its service.

5
Date of experience: Feb 06, 2026
Stephen John Sole
Not a great experience with my most…

Not a great experience with my most recent purchase. One of the handles I bought was faulty - It took three emails to finally get a replacement sent (which I’ve yet to receive) despite the fact that I’d shared that it was urgent. Two previous orders were timely and satisfactory but this time it was pretty disappointing in terms of quality control and responsiveness. Given the urgency I would have expected a next day delivery - it looks like I’ll get it on Friday and didn’t even get the courtesy of a response from my last email, just an automated notice that DPD had the package.

1
Date of experience: Feb 04, 2026
Meezaun Clark
Excellent customer service from…

Excellent customer service from Mohammed Shah and his colleagues. Efficient, prompt and polite service.

5
Date of experience: Jan 30, 2026
Robert Hubbard
After bringing a quality issue to the…

After bringing a quality issue to the attention of Hiatt Hardware they did there best to resolve the problem

4
Date of experience: Jan 30, 2026
Belle Douglas
Ordered hinges were delivered next day…

Ordered hinges were delivered next day great product!! Thought I would order 3 more sets of hinges as my carpenter was still working at my house and thought I would get them next day but no a week on my carpenter has left and if I hadn’t chased yesterday who knows?? So good product bad customer service and delivery

2
Date of experience: Jan 27, 2026
Andrew
Great service

Great service, product and aftersales. Good pricing and well packaged with quick delivery. will be looking to do more business with them for our Joinery workshop sashandcasedotcom

5
Date of experience: Jan 26, 2026
Melinger
Small order ,great service.

Easy to order. Good comms. Prompt delivery. Very competitive and nice quality product. Product is simply a satin nickel interior door (looks mint) which was the nearest l could find to match the old ones through out the bungalow. Looks like I'll be refurnishing all doors on the strength of it putting them to shame!😁.

5
Date of experience: Jan 26, 2026
OVO Customer
This company was easy to deal with

This company was easy to deal with, reliable and had a wide variety of products.

5
Date of experience: Jan 26, 2026
Mr Henry Pottle
Thanks.

It was fine. All arrangements were as they should have been and the package arrived in good time. Thank you.

5
Date of experience: Jan 26, 2026
Colin
Excellent customer service

I contacted the seller to check whether their door handle matched one I purchased from another retailer some years ago. I received a prompt reply and this confirmed the products matched. Excellent customer service.

5
Date of experience: Jan 26, 2026

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