Review Time
I had a delivery where the number of items received didn't match my order, and I wanted to return them. I was informed that I needed all four parcels, which seemed reasonable. After calling for confirmation, I was told that one parcel wasn't sent for pickup, and I have proof of that. I then spoke to a store clerk who said they couldn't assist because it was a logistics issue and advised me to contact customer service. When I called, the phone line was out of service, and I was directed to use live chat. However, the live chat was offline, and I was told to send an email. To my surprise, the email function only allowed for a 300-character message with no attachments, which is quite limiting. What should have been a simple misunderstanding turned into a frustrating back-and-forth. While I understand that mistakes happen, the poor customer service is unacceptable. I hope this gets addressed.
I had a delivery where I didn't receive the correct number of items I ordered and wanted to return them. I was informed that I needed all four parcels, which is fair. So, I contacted delivery for confirmation and learned that one parcel was not sent for pickup, which I can prove. I then spoke to the store clerk, who said they couldn't help because it was a logistics issue and advised me to call customer service. I called customer service, but the phone line was out of service and I was directed to use live chat. However, the live chat was offline, and I was told to send an email. To my surprise, the email function was just a 300-character form with no option to attach files, forcing me to condense my entire issue into a small space, which is absurd. What started as a simple misunderstanding turned into a frustrating back-and-forth of emails. While mistakes can happen, the poor customer service is unacceptable. Please address this issue.
I reached out to customer service to ask why I never received a notification via SMS or email about my order being ready for pickup. The agent simply said, "I don't know, maybe it's a bug." When I asked if she could check with the store, she told me, "You need to call the store." I explained that I don’t speak the local language and requested her assistance as a representative. Her reply was, "No, sorry." I then asked if she could at least report the bug for investigation, but again, I received a "No, sorry." Essentially, if I order online for in-store pickup, I have no way of knowing when it’s ready, and no one seems willing to help. This level of support from a company of this size is completely unacceptable.
I ordered three small hand towels and a balcony storage cupboard. The towels arrived fine, but the cupboard came damaged. I reached out to customer service and uploaded photos of the broken cupboard and packaging. I received a quick response from a friendly agent who offered a reduction, exchange, or reimbursement, with the damaged cupboard being returned. However, I then received a string of automated emails that didn't resolve anything, until the agent, who had been ill, got back to me a few days later. I requested reimbursement but only received a notification for the cupboard, not the shipping fees, and I was told the return shipping would be at my expense. I contested this. Let's see how long it takes for a real person to intervene. I should have read the reviews before ordering. I will not use this service again.
One star is far too generous for this dreadful company. There appears to be a clear pattern of misleading customers, accepting payment for goods, and then failing to deliver. I purchased several items and was told they were in stock, but I’ve been waiting to take home what I paid for. I have called, emailed, and even returned to the store multiple times to retrieve my purchase, which was in stock at the time of purchase. No one has bothered to return my calls or emails, despite promises to do so. It’s infuriating. DO NOT SPEND YOUR MONEY HERE. I was also told I would receive notifications about my order, but I have received nothing. My complaints have gone unanswered. This company takes your money but provides zero service.
On 18 January 2025, I visited a store to purchase small items totaling 147 CHF. When it came time to pay, they claimed the payment didn’t go through. I showed them that my bank had already withdrawn the funds, but they insisted the purchase was canceled and asked me to pay again. I paid a second time, only to see that the same amount was withdrawn twice, meaning I had now paid almost 300 CHF. They told me to return a few days later for a refund. When I checked back, both payments had gone through. I tried to explain my situation, but the staff were unhelpful and disrespectful. After much frustration, I provided my information and was promised a call that never came. Now, I have neither my money back nor any response.
On 20 March 2021, I ordered eight parcels of floor tiles from a store in Wettingen, Switzerland. I paid the full amount upfront and was told my order would be ready for pickup around 3 April 2021. By 7 April, having received no updates, I called and was informed that deliveries might be delayed due to Easter. On 14 April, I called again and learned that only two parcels had arrived, with the rest expected shortly. I was told to wait for a call on 16 April, but that never happened. After another call, I was told seven parcels were reserved for me, but a week later, I was informed that only two were available. When I inquired about the missing parcels, I was told they had to check their warehouse and would call back, which never happened. Eventually, I was told the items had been sold to someone else and that my order would be placed again, which could take another two weeks. The indifferent employee’s remark about me going to Germany to collect the tiles was unhelpful. I asked for an email address to send my concerns, but she claimed there wasn't one. After finding one online, I sent a detailed email, but I never received a reply. A week later, the tiles were still not in the store, and when I attempted to cancel my order, the employee didn’t even ask why. Very poor service and a disappointing experience overall.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.prolighting.com
alittlebirdiegiftshop.co.uk
pushplinen.com
zgallerie.com
dormeo.co.uk
karndean.com
teesdalewaxco.co.uk
shedstore.co.uk
au-unique.co.uk
fisheandlilly.com
