Review Time
Worse experience ever. We booked well in advance to ensure a good deal. Then out-of-the-blue days before the stay, your booking gets canceled. Just liked that. You are left out in the street with no compensation. And now you've to book whatever is left (bad and expensive). It is just impossible to get to contact someone from the platform. Please stay away from this site.
I booked a property in France through Holidu, the pictures of the property looked great, but when we arrived it was totally different, to get to the property we had to walk up an alleyway that was never mentioned in the property description. The property had a terrible odor, it really wasn't nice. We went into the shower room and you would not believe the mess, the toilet was BROWN it hadn't been cleaned in months, OMG it was awful, the shower area was horrible, the grouting was black, the silicone was black, I wouldn't have showered in it. I contacted the point of contact and told her, she came to the property and agreed with the condition. She turned out to be the housemaid, she said she could clean it again if I wanted. I told her that I couldn't stay in a house like this. She then called her manager and explained the situation and sent him pictures. He spoke to me and said I should contact Hoildu direct and inform them that the property was not as advertised and totally unacceptable, we booked into a hotel that afternoon at our cost. Holidu asked for a copy of the hotel invoice, nothing else was offered to help. I sent several emails explaining everything but I didn't have any pictures of proof of how bad it was, so they couldn't do anything, they told me they will contact the owner and he wouldn't give us a refund or an offer of any kind. Holidu then offered me 10% refund as an act of good will. Which was totally unacceptable. I informed them that I was considering taking legal action against Holidu and the owner and that I required the owners full contact details so my solicitor can communicate with him. Holidu would only give me a concierge email and phone number. This would not be acceptable. I requested this several times, but that was all they would give me. Holidu kept informing me that they are just a booking service, I have a contract with Holidu. I will be taking legal action against Holidu. Please, please don't use Holidu, I won't.Date of experience: September 12, 2024
We booked through Holidu.The service and communication of “Lake Como Stays” who took care of (and during) our booking is excellent👌 Also an alert for Lake Como Stays and Holidu: please pay attention to the properties you’re dealing with.Our appartment is spacious but does not feel homely. It’s outdated and the main thing/error is the lacking of a nice warm shower :(Next to that, there are building constructions since 2 days which cause a terrible noise. For € 180 per night we’d rather stay in a good hotel.
On the day of arrival (we were already in the plane) we got an email that our booking was canceled. The reason given also turned out to be false after investigation. It was Saturday en it was not possible to get in contact with Holidu. We were left out in the street with no compensation and had to find an alternative accommodation ourselves. It was highseason and there was not much available and everything was very expensive. We had to settle for much less facilities, had to incur addittional costs for the alternative accommodation en had to move several times. Holidu doesn't want to compensate the damages we have suffered as a result of the last minute cancellation.
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