Review Time
Ordered an DoodleGlow which late found on Amazon half the price. Still within the cancel period asked to cancel order yet still took money. Have yet to receive the goods. Shocking company with the worst customer service. They simply ignore emails
I ordered Build-a-Tree Christmas Countdown - Advent Calendar. It is advertised on their website as making a tree, ie you open a box each day with parts to the tree. Their website shows a video clip of making a tree and has reviews of people that have made the tree. YOU DO NOT get any parts for a tree, each box contains parts to make a small lego-like toy. This is also NOT official lego. I tried to take it up with the company who weren't interested until I took it up with paypal. They then said I could send it back for a refund - but it would cost almost as much as the item to return it to China under signed for delivery. Their goods come from CHINA - which is not mentioned on their website. Their T&C say that you can return for a refund within 14 days of purchase (not delivery) - the item took 3 weeks to get to me! Their T&C are not worth the paper they are written on as they say they can't be held responsible for their website being incorrect ie they are knowingly advertising items that customers will not receive. Please don't get involved with this Company at all, they are are waste of space, you will waste your money - I was deceived! I have given up with it, Im not prepared to pay postage to return it, in the hope I would get my refund, as I do not trust the company. I’ve now given the set to a neighbour for their children. I have reported the company to Trading Standards UK too
CHILDRENS BBQ ARRIVED ...BOX SMASHED UP...TOY SMALL.....BROKEN WINDOW .....WOULD NOT OPEN......THEY DID ASK FOR PROFF VIA PHOTO WHICH I DID ...NOTHING . iTS A SCAM CHINEASE COMPANY DONT BUY ..JUST LOST £49.50 I BOUGHT IT VIA FAE BOOK BUT I SEE ITS ON AMAZON .
I ordered the Balloon Brawlers game as a Christmas gift. It took over 2 weeks to arrive and was faulty on receipt (holes drilled in wrong places for attaching the figures arms). I sent photos to the company showing the item was clearly faulty. They insist on the product being returned, at my cost (£16.65) in order to receive a full refund. Or, I could keep the item and get a 20% refund!! The return address for this company is: Pets, Home, Gift, 5th Floor Building, 8 Zhengzhong Industrial Zone, Fuhai Street, Tangxin Road - Bao'an District, Shenzhen GuangDong 518100,, GB, TW91EH. All replies are in broken english, going round in circles. I took my complaint to Paypal who have today advised me that hooray - the company has agreed to refund me IF I RETURN THE ITEM TO THEM AT MY EXPENSE. DO NOT USE THIS COMPANY - clearly sending out faulty goods knowing that it is not worth the customer returning them - BEWARE!!!
I cant believe they actually getting away with this selling counterfeit products. Paid a fortune for two puppet brawlers...they were absolute rubbish...darning needles for swords...what!?...whole lot of false adverts on google!!,,,how do they do this...paypal even let me down...this crowd is evil...£50 out of pocket and they still scamming the crowd..
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