Review Time
Storefront contact details imply it’s an European distributor, with a business address in Malta. Delivery times quoted as 7/12 days via Royal Mail. In fact, this company ships from China and nothing was revived after 20 days. No response from customer service contact and made a credit card claim.
Bought toy for Grandson...then cancelled order next day. Homeanoak sent details of postage etc that item on the way. I sent email confirming cancellation, but no reply.......will need to start chargeback with my card provider....if no reply. Would avoid this shop.Build&Beyond™️ - Car Kit × 1ORDER #24542 (Order is being shipped from China...and return address is in Malta......)
Beware of the lengthy delivery times. I bought a toy for my nephew’s birthday. It arrived late because it took 16 days from order to arrival. When I contacted customer service after 13 days, they waited three days to reply until it had been delivered and their response was curt:‘Thank you for your patience. Upon checking the items have been delivered.Please check it HERE’I would not recommend unless you’re not bothered about lengthy delivery time and poor customer service.
A woeful shopping experience. I ordered a product on 22/11/24 which despite their claims of 7/12 days for order processing (what on earth takes that long?) + dispatch timescales (how long does it take to arrange a courier), I still don't have a product. I've tried emailing and the alleged human responses suggested it's being processed - how unhelpful given there is no eta provided on delivery. To make matters worse after 18 elapsed days from order I was emailed by HomeanOak asking me to confirm my delivery address due to an issue with the courier? How is this my issue? they had my billing and delivery address at point of order. Despite repeated chases I still have no indication of a delivery date. I understand delays can happen, especially this time of year but the website commentary about 7/12 days for order processing + dispatch is meaningless. Amazon can process and dispatch an order in 24 hours so unless orders are direct from manufacturer (off-shore) you need to be clearer about realistic delivery times. I only hope the product is good if/when it arrives.
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