Review Time
Never order from Home Cinema Center. I have been waiting a month and a half for an order and it keeps getting delayed and they are very rude on the phone and not helpful at all. The delivery service is even worse. Then when they dont deliver they want to charge a 20% restocking fee. Stay away from this company altogether.
Never order from Home Cinema Center. I have been waiting a month and a half for an order and it keeps getting delayed and they are very rude on the phone and not helpful at all. The delivery service is even worse. Then when they dont deliver they want to charge a 20% restocking fee. Stay away from this company altogether.
I ordered a 4 piece reclining sectional very comfortable. Its way better then anything local and a very reasonable price. Product came in perfect condition and didnt have to wait to long for it did I mention I live in New Mexico.
How does 64% rate Home Cinema Center a "One" and their overall rating is 4.3?????Absolutely horrible experience. My order does not exist when I query their system. Talked to same idiot male that answers their 877 number.... he is useless. Tells everyone to send an email and then they do NOT answer them. I have no order showing per their system, yet they have a "Lock" on my creditbcard for $462 which was the amount of a coffee table I was trying to buy. No order acknowledgment, no order showing for me when I query their system. Table was $462 and when I clicked "place order" it charged me for the $462 and ZERO sales tax??!!They are a total mess. I ordered a table for same price from another and all seems fine. To date, I still do not know if some day out of nowhere a second table will show up from this total SCAM furniture mart that can not even afford to hire a real person who can answer real questions.... Just "send an email" that they will ignore and not answer.
I have spent $8000 in furniture here with extended warranty on all. My sectional unraveled and falling apart. I called and like everyone else no help. I sent them everything they asked for, warranty, pictures etc. They refuse to respond. Do not buy from here
I thought that I ordered mu granddaughters bedroom set as individual pieces because I needed 2 night stands and didn't need a dresser mirror. Wjen my order came th we re was only 1 night stand and a dresser mirror. So they next day I text then and my response was " well thats what you ordered!" I responded and said I would have never purchased a mirror, I have no use for one. Her response was the same. I finally found a phone number for them and so I called. I explained my situation to the man on the other end of the phone and his response was even more shocking. He said she was right and they "Don't make mistakes!" I was so taken back with his response that I said " your tellong me your perfect? And he said yes! Than after going back and forth for a few mimutes, it finally came out that you can only order bedroom suites, not individually. At no time did either one ask me how to make it right? I own a business and this is not the way to treat your customers because negative feedback is like a terminal illness, it will eat you alive!
I was looking to build a home office set with custom library wall, desk, and other matching pieces. HCC customer service helped fit the pieces of a collection to my room dimensions. Shipping was very quick, and the project turned out amazing. Thank you for all of help with this.
Excellent transaction from start to finish. My family was looking for a large sectional for our move room. The custom build we wanted was put together by the customer service team at HCC. It arriived very quick and it is very comfortable. Looks amazing too. Thank you for all of the help and beautiful furniture
We received excellent customer service with our furniture order. We contacted HCC for information on a new home office library wall desk set. They helped with the dimensions and placing our order. Was delivered very quickly and they helped schedule for a day I needed due to my work. Excellent experience.
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Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.
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