Review Time
Steer clear! I ordered an umbrella in early October 2025, and after almost three months, I am still waiting. They lack a direct contact number in the area. Initially, they replied to my emails, with the last one stating that the products had cleared Customs and they would provide a delivery date soon. However, that confirmation email never came. Frustrated by the lack of communication, I visited their listed address, only to find it was just a third-party warehouse. The warehouse supervisor informed me that many other dissatisfied customers like myself have been coming in looking for updates on their orders.
Steer clear! I ordered an umbrella in early October 2025 and after almost three months, I am still waiting. They don't have a direct contact number in the area. Initially, they answered my emails, with the last one stating that the goods had cleared Customs and they would notify me of the delivery date soon. However, that confirmation never arrived. Frustrated by the lack of communication, I visited their listed address, only to discover it was just a third-party warehouse. The warehouse supervisor mentioned that many other unhappy customers like me have been visiting for updates on their orders.
Terrible experience! I would give zero stars if possible. There was no communication after 7 days of placing my order and no delivery information. My emails went unanswered, and my follow-up requests were also ignored. I ended up canceling my order through a payment platform and seeking alternatives. Very disappointing service.
Do not purchase! I ordered a hardtop gazebo in August 2025, with a promise of 2-3 day delivery. After multiple follow-ups, I was told the item was at the port and beyond their control. Three months later, still no product and nearly $3,000 lost. After constant back-and-forth emails, they stopped responding. Thankfully, I opened a dispute with my payment platform, which led to a refund.
⚠️ Avoid this company if you value your time, money, or sanity. I've never encountered such disorganization and dismissiveness. I ordered commercial umbrellas for a major event, confirmed delivery time, and they promised 2–3 days for dispatch and delivery. It took nearly THREE WEEKS. The umbrellas didn't arrive on time, forcing us to relocate our event last minute, costing us over $2,000 and causing extreme stress. Meanwhile, the business kept thanking me for my patience rather than addressing the issues. They lack a public review system and only showcase selected positive reviews, giving potential customers no visibility into situations like mine. If you have a deadline, do not trust this company.
I ordered a granite base out of season. There was a mix-up with stock and shipping. I had the option to get a refund or wait until spring, and since I wasn't in a rush, I chose to wait. The shipping company had some issues, but the service team kept in touch and resolved everything. The base was delivered this week and looks great.
I bought a bistro set online and received a confirmation email but no delivery date. I emailed for an update two days later but got no response. I called multiple times but only reached voicemail. Fortunately, I paid through a payment platform, and after raising a dispute, they replied to inform me the item was out of stock. I had to request a refund. Their customer service leaves much to be desired, and I’m still awaiting my refund over a week later.
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Patio-Life specialize in the outdoor living market. Offering fantastic products from furniture outdoor heating. We are UK based company and pride ourselves on great product selection and service. We continue to grow our stock range with the latest and most up to date outdoor living products that we deliver straight to your door.
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