Review Time
We are absolutely delighted with the outstanding service and top-notch windows we received from Homehub Group for our new build home. From start to finish, the entire experience has been nothing short of exceptional.As homeowners constructing our dream house, we knew that selecting the right windows was crucial not only for aesthetics but also for energy efficiency and overall comfort. After careful research and glowing recommendations from friends, we decided to partner with Homehub Group, and it turned out to be the best decision we could have made.The team at Homehub Group demonstrated a deep understanding of our requirements and helped us choose the perfect windows that complemented our home's architectural style while ensuring maximum energy efficiency. Their extensive range of window designs and customization options allowed us to find the ideal fit for each room, enhancing both the interior and exterior appeal of our home.The installation process was smooth and professional, and the Homehub Group team worked diligently to ensure every window was installed flawlessly. The quality of their windows is exceptional, evident in their durability, smooth operation, and the way they have seamlessly integrated into our home's overall design.We have already noticed a significant difference in our home's energy efficiency since the installation of Homehub Group's windows. They have effectively minimized drafts and noise, creating a cozy and tranquil living space for our family. Moreover, we are pleased with the reduction in our energy bills, proving that investing in high-quality windows was indeed a wise choice.Above all, what truly sets Homehub Group apart is their commitment to customer satisfaction. Their team was always approachable, attentive, and eager to address any questions or concerns we had throughout the process.In conclusion, we can wholeheartedly recommend Homehub Group to anyone in search of top-quality windows for their home. Their attention to detail, top-notch products, and unparalleled customer service make them a standout choice in the industry. Thank you, Homehub Group, for helping us turn our new house into a warm and inviting home with your remarkable windows.
We have purchased the house and we needed to replace one window. When we called Home Hub they were very lovely and helpful. They have replaced our window and it looks beautiful. Thank you so much. Would definitely use this company again:-)
We had our Bifold doors supplied and fitted in 2016. We dealt with Laurence Tuck, Director at Homehub.The Homehub showroom gave us the opportunity to see the product up close.Laurence told us that their ‘Building Division’ would be taking care of the installation, but we would need to pay them separately!Homehub sent out a surveyor & the process began.The Building Division - aka Sub-contractors - arrived and our Bifolds were installed.We had had no problem until we came to sell the house 7 years later.It turned out that we should have had a Building Regs certification.At no point in the whole process did anyone mention that Building Regs were required. Not even their ‘Building Division’, who probably should have known that a surveyor from the Council should have made an on-site visit. When you put your trust in the so called professionals, you would hope that morally & ethically they provide you with all the information necessary.So 7 years on & we had to go back to the company to get the information needed to satisfy the building inspector.Several phone calls to Homehub & emails, each time being told they would refer our query to their After Sales dept., but no reply in 3 weeks.In the end we were up against the clock with the house sale & had to visit the Bracknell showroom.The ladies at the front desk were very understanding & eventually they got Laurence Tuck on the phone to speak to me.He was incredibly rude. He was at pains to point out that it was 7 years since the installation and did I know how many customers they’d had since then & how much paperwork? I didn’t like to point out that, presumably, they hadn’t done much during the pandemic!He said he wasn’t working as it was his wife’s birthday & he would look into it on Friday 2nd June.I asked why he hadn’t advised us that we needed this certificate & his answer? …… ‘The onus of anything to do with your house is down to the owner of the house. It’s not down to us to tell people what they need to do with Building Regs.’That was Wednesday 31st May 2023. We are now at the end of June & I really don’t expect to hear from him Ever.If their records are in order, it shouldn’t be that difficult to provide the details of the materials supplied, especially when the doors come with a 20 year guarantee.We now have the certificate, but only after having to get a builder to remove several bricks to access the lintel, plus the plasterboard above the doors. An Architect & a Structural Engineer to help us identify the calculations.We discovered that in-fact the plasterboard didn’t meet fire regulations & needed to be replaced.All this has been at considerable expense.Origin bifold doors seem to be a good product, however, I would recommend purchasing from a reputable FENSA registered company & NOT Homehub.
A great company, they are really welcoming. The showroom is very well presented with easy parking, we were welcomed with a smile and offer of refreshments before getting to understand our requirements, we were then shown a great array of windows that suited our needs and budget, not once were we pressure sold as they were very keen we got the right windows and doors for our renovation, they were easy to do business with, from initial quote through to installation. Once the installation was complete they made sure that we were satisfied with the installation. We recommended my parents who also had their windows and doors installed by homehub as a result of our recommendation. Great company thank you for all your help we are super happy with our windows and French doors!
Thank you so much Home Hub! Amazing job and great value for money. We have a Victorian property and had been nervous about replacing the windows but we finally took the plunge to increase heating economy and warm in the Winter. Home Hub guided us through the process and went above and beyond with their customer service. The guys that installed the windows were amazing as they talked through any changes or decisions and cleaned up after themselves each day. Would highly recommend !
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