Review Time
I bought a Hoover Vented 10kg tumble dryer in Nov2025, model number HLE V10DG 80 U.K. we had trouble starting it from day1 but persevered with it. Our problem was starting the cycle using the touch button start/pause on the front panel, it took many attempts to get it started each time, and when it did start it would often do less than 5 revolutions before stopping.I’ve contacted Hoover customer services, to eventually be told the touch button start is actually a heat sensitive area, and responds to the warmth of the finger or thumb being used in the contact area.£160 was the call out fee if no fault was found by the engineer.I am diabetic and suffer with sensation loss in my hands, they are always cold as well.This seems to be the reason the machine does not respond to touch.The literature is misleading stating it’s touch sensitive, it isn’t it’s heat sensitive.I’m fortunate that the company I bought it thru has agreed to exchange the machine for a different brand with a mechanical start button.If you are diabetic with the same health issues avoid this at all costs.I’ve given it 2* as it did work correctly occasionally.I also ask why is the start designed this way?
I bought 3 cordless vacuum cleaners last summer for myself and 2 children. Two of the three cannot now be used as the chargers have ceased working, will not charge. Each new charger will cost £111.38 to replace! Customer service are not interested, once you eventually get through to a human.I now have no confidence in the Hoover brand and will avoid in future.
Had new installed.. first use it flooded the kitchen.. tried MANY CONTACT ways, phoned was given email addresses.. sent photos did as instructed.. all mail bounced back refused... talked again . Did as instructed they actually asked me to dismantle the kitchen to show what water damged is going to be caused... so sent pics of VISIBLE damage... got nothing... NOTHING BUT A LOT OF DAMAGE TO SORT OUT.. asked for escallation... two weeks more passed.. still nothing... NEVER BE TEMPTED TO BUY A HOOVER.. itll work out badly.
I purchased this product in October last year and also paid extra for a warranty. Unfortunately, the product does not work as advertised. When I contacted customer service to use the warranty and ask for help, I was extremely disappointed. Instead of providing support, I was told that I “should not have bought this product.” This is completely unprofessional and unacceptable, especially for a customer who paid for warranty coverage. I would not recommend this product or this company.
Bought a Hoover clothes dryer in 2019. Failed within 6 months due to direct electrical short. Had to wait months for replacement that was blamed on Covid.Last February the dryer failed to start. Hoover engineer discovered that a 25p capacitor had failed. Confronted with either a £ 120 plus bill with no guarantee or £180 including 1 year warranty from Domestic & General. Recently discovered by online news story (not Hoover) that the regulator had become dissatisfied with the lack of progress to resolve safety issues and ordered Hoover to arrange home visits to thousands of customers for a modification due to a potential product fire hazard.Contacted Hoover directly who confirmed my dryer was a potential fire hazard and was not to be used and disconnected. I would receive a text for an engineer visit by appointment. Had a confirmation a week ago for the visit today and advised I would receive a 2 hour window time slot for this visit so that would’nt be kept waiting possibly all day for the visit. Last night they text that the engineer would arrive between 7:30 & 9:30am and demanded that parking access and dryer machine accessibility must be provided or the visit may be compromised.I removed the machine from its integrated kitchen unit location after removing various kitchen cabinet parts and unplugged it in preparation for the visit today.Just before 9am today I had another text to tell me due to absence no engineer would be attending today and I would recieve a further date/time visit offer within a hour. 5 minutes later I received a new appointment for a weeks time.I mentioned earlier I had paid for a years warranty which now is as useful as a chocolate teapot due to the current circumstances outside of the remit of the insurance warranty.Will never ever ever purchase a Hoover product again.
I bought a Hoover HO9DC3E3078IN double oven on 6/12/25. I paid to have it fitted, whilst I was out. On my return, I noticed two of the decals on the main oven were partly missing/incomplete. When using the oven for the second time, fibreglass was poking out of the right hand side of both the top and bottom ovens. I rang to register my oven on 8/12/25 and complain about the above issues. An engineer came out on 17/12/25, who advised the internal panels had blown and he couldn’t fix it, so I had to return it to the shop, a 40 mile return trip. I returned the faulty oven and received a replacement on 20/12/25. Once again, one of the decals was incomplete and the fibreglass was showing through the internal casing. Whilst actioning the initial ‘burn-off’ process, the oven started displaying an ER 6 error code. The control panel was excessively hot to touch. I rang the shop to confirm I would be returning this oven for a full refund. I will never purchase a Hoover product again. Shoddy workmanship and cheap parts. Furthermore, your registration number doesn’t work for Ireland, you have to ring the UK. The UK office are not interested in your call unless you agree to pay €3.73 per month to cover the oven, else you are threatened with a €145 call out fee.
Really bad customer service. Cocky guy at the end of the phone. Our brand new tumble dryer arrived and every time we tried to use it it came up with an error code. These things happen but I found the customer service guy very arrogant and inferred we were the ones at fault. That coupled with the fact that where and how to contact isn’t clear at all means I’d be very unlikely to recommend or buy another hoover product.
Shortly after purchasing the washing machine, the machine was added to my profile. This was supposed to give an extra 5 years of warranty.No receipt came from them, but the washing machine was now under my profile.Now 2 and a half years later, there are problems with the washing machine tumbling.They can no longer find me in the system, so repairs will have to be at their own expense.Very poor service, so I recommend staying away from this brand
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