Review Time
Fined me for parking twice at a travelodge, their signs were obscured by large vehicles either side of the door, I validated my parking after I saw workmen putting up the signs on lampposts in front of where I was parked, but it was too late. Fined me twice and now going to court. This company is a disgrace.
This parking service appears to operate with a lack of competence or honesty. Be assured that if you use one of their lots, they will likely issue a parking charge notice, even if you haven't done anything wrong. It’s best to steer clear of their facilities or cover your number plates before entering. Consider this a warning.
On November 2nd, I, a military veteran and member of an organization, was at a local store selling poppies with others. Upon my arrival, the stand was bustling, and I mistakenly forgot to register my vehicle at customer service. A few days later, I received a parking ticket for exceeding the 3-hour limit, with a fine of £70 or £40 if paid within 14 days. I appealed, explaining my situation as a veteran raising funds for those in need, but my appeal was denied. It's utterly shameful for a company to pursue a veteran on such an important day. I hope my £40 brings you joy.
A group of despicable individuals. We parked in a disabled spot with our valid pass, yet there were no signs indicating no parking. We were out of the car for less than 10 minutes, and upon our return, five cars had tickets. We exited around a sign that was placed too high to see, indicating loading only. This is a cowardly scheme targeting disabled individuals. My appeal was futile; it’s clear this is a scam run by unscrupulous people who prey on the vulnerable.
Steer clear of this service if possible. They issued me a false fine after a brief stay, claiming I overstayed the limit. Their so-called evidence showed my car at the location when, in fact, I was at home. I won my appeal, but they dismissed it as an 'ANPR glitch' with no real acknowledgment of their mistake. They can issue fines without proof, leaving drivers in a difficult position. Without my own evidence, I would have been forced to pay for something I didn’t do. This service operates with a troubling level of incompetence or deceit.
I found it nearly impossible to figure out how to ‘pay later’. After three hours and three emails, I finally learned I had to use a completely different app to pay. I was informed I had until midnight to pay, but when I tried to enter the date and time, I was told it couldn’t be backdated. I ended up paying for two hours on a future date, only to be told it wouldn’t be accepted as payment, leaving me facing a penalty notice. This has cost me not only money but also my trust, and I see I’m not the only one experiencing this flawed system.
I accepted responsibility for a charge notice due to my ignorance of parking timings at the time and appealed for a reduction, but it was outright rejected. I believe this service should take a lesson from other parking agencies and be more reasonable with appeals, recognizing that mistakes can happen. Many reviews echo this sentiment, which does not reflect well on the company.
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