Review Time
Was celebrating a ‘big’ birthday and my hubby took me shopping. I was delighted to receive an email from Hotel Chocolate wishing me happy birthday and giving me a £5 voucher for a free chocolate treat. The voucher said I had to spend a minimum of £5.50 to get the £5 discount. I was happy with that so we paid our Cribbs Causeway store a visit. I chose some chocolates and was told that as they cost £5.45 I would need to spend 5p more to get my £5 discount. I asked what was the cheapest thing I could buy and was told that nothing in the store cost less than £5.45. So on principle I politely expressed my dissatisfaction and left the store unhappy. If your cheapest chocolates are £5.45, why do I have to spend £5.50 to get the offer not £5.45? I’m diabetic and usually buy Hotel Chocolate as gifts for other people, so was looking forward to some good quality 70% chocolate as a treat all for myself - I didn’t want to have 2 packets. If you want to offer me a buy two get £5 off then just tell me that upfront! Enticing me in for a free product when I have to spend the same amount again is misleading and a sneaky thing to do!
Very disappointed with Hotel Chocolat. Paid extra to get a name day delivery for a special occasion and they delivered three days late. The 'tracking' information on the web site was useless as it just kept updating to 'in transit'. What is the point of offering a fixed date delivery if you cannot fulfil it?Also, they used Amazon for this delivery and if I'd known I would have ordered from a third party like John Lewis. Edit: changed to 3 stars because, although I would still hesitate to order directly again, the customer service from the second person I dealt with was helpful as they offered to replace the order straight away, but I wish it hadn't taken two attempts to sort this out.
I often go in to the Harrogate store and always comment to my husband how lovely everyone is and what great customer service I get when I shop there. Hotel Chocolat seem to take customer service very seriously, which makes a refreshing change these days! Today I was served by the lovely Rebecca, who always has a smile on her face and makes you leave the shop feeling like you've had a great experience.
Just been to Harrogate Hotel Chocolat shop. Was looking to see if you sold travel mugs; sadly you don’t.However, the lovely Rebecca got me hooked on choc orange pot …. Absolutely delicious - so just HAD to buy some. She is an ace person to meet customers!
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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