Review Time
Reviewed: King Size Ottoman End Lift Storage Bed & Headboard Pros. Reasonably sturdy base. Lift Mechanism seems smooth. Fabric covering seems decent quality. Helpful on the phone during office hours.Cons: Staples on the underside not all flush - causing damage to flooring and injury during assembly. I reported this and didn't recieve any acknowledgement or apology.No assembly instructions were delivered. I called to ask for a pdf or link - none was available. It's not that difficult to assemble but it would have saved 2 phonecalls and 20 mins of my time to include instructions. To assemble the bed you have to pierce the fabric covering to use the fitting bolts (presumably voiding any right to return). £150+VAT to return the bed and headboard seems excessive.The headboard is wobbly when fitted. I sent a video to them and they said that's how they are supposed to be.Not a great experience tbh. I was expecting something more premium. Maybe suitable for a bulk buyer for budget hotels.
I have had several quadrant bed bases for quite a few years and the other day one of the catches broke.
I emailed to ask if I could buy a new catch.
The next day one turned up - for FREE!!!!
What fantastic customer service - I love it!!!1
Many thanks
I have had several quadrant bed bases for quite a few years and the other day one of the catches broke.I emailed to ask if I could buy a new catch.The next day one turned up - for FREE!!!!What fantastic customer service - I love it!!!1Many thanks
This is the second bed we have ordered from Hotel contract beds. Excellent quality pillow top king size zip link mattress with vinyl covered quarter bases and drawers with matching fabric cushioned single headboards - in case the bed is ever used a two singles. Very few companies can offer a bespoke service at such a reasonable price and with remarkably quick delivery. Many thanks.
I interacted with this business in a professional, trade capacity rather than as a retail customer. Based on that experience, there are significant concerns regarding transparency, conduct, and payment practices.During the period of engagement, this company relied on external third-party manufacturers for the production and delivery of its beds. Despite this, the business continues to present itself publicly as the manufacturer, which is misleading and does not reflect the operational reality experienced by suppliers.More seriously, when the commercial relationship ended, substantial sums remained outstanding. Despite repeated requests and opportunities to resolve the matter amicably, payment was not made. This left the supplier exposed financially and disrupted operations.Accurate representation and timely settlement of invoices are fundamental standards in any trade relationship. Unfortunately, based on direct experience, these standards were not upheld.Other suppliers, manufacturers, and trade partners should exercise extreme caution and conduct thorough due diligence before entering into any agreements with this business.
I’ve been waiting for a month for some pillows, really!!!There website states free delivery in 3 to 10 days!!They deliberately marked the order as shipped which means I can’t cancel or change the order. stating the courier will contact me. Note my lack of surprise that no courier has contacted me.Yet Nadia Allen reckons there’s a problem with the supplier??? If that’s the case then it’s impossible for the items to be shipped.Thankfully purchase was made on a credit card so at least I can report this company to my bank as fraud and get a refund.
⭐⭐⭐⭐⭐Exceptional quality and service from start to finishWe manage a large portfolio of holiday lets, so reliability, comfort, and presentation are everything to us and this furniture company has delivered on all fronts. Their beds and mattresses are superb quality, built to last, and consistently get positive feedback from our guests.The delivery process is smooth and punctual every time, and their customer service team genuinely cares , always responsive, professional, and quick to sort any little detail. It’s a rare thing these days to find a company that combines craftsmanship with good old-fashioned service.We wouldn’t go anywhere else for our beds and mattresses now. They’ve become a trusted partner for our business, and we recommend them without hesitation.
I purchased this two seater sofa bed to replace my four seater one. After four weeks, I finally received a delivery notification. Unfortunately, the delivery driver tried everything but couldn’t get the sofa bed through my standard-sized entrance door. I had to reject the delivery, even though the driver suggested leaving it outside.I contacted the seller immediately to request a refund. The sales representative informed me that they would deduct a failed delivery fee and refund the balance, stating that it is the buyer’s responsibility to ensure the item can be delivered, as the dimensions are clearly shown on the website.I agree that the dimensions are indeed listed online. However, it is common practice for sofas or other furniture to be angled through standard doors — in fact, my old sofa, which was even larger, fit without issue. Please note that this particular two-seater sofa cannot be angled through a normal doorway, meaning the buyer is left to bear the loss if delivery is unsuccessful.
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Supplying contract beds, mattresses and sofa beds (BS5852 & Crib 5) to hotels and the hospitality industry. Free UK mainland delivery. Bespoke sizes available, call for details.
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