hotpoint.co.uk

3.9
3.9 Based on 160 reviews

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Average Rating

3.9

/
5

160 Reviews

5 Star
65%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
31%

Filtered Reviews

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Review Time

Mr Hussain
Hotpoint Washing Machine Leak

Excellent service from start to finish resolved my washing machine problem on 1st visit very professional engineer and great communication

5
Date of experience: Nov 25, 2025
Miss JacquelineLouise Bird
Excellent service Engineer knew exactly…

Excellent service Engineer knew exactly what the issue was and made repairs

5
Date of experience: Nov 25, 2025
Allen Barnett
Excellent service from start to finish

Excellent service from start to finish

5
Date of experience: Nov 25, 2025
lisa
Easy to sort repair

Easy to make appointment & kept informed of when engineer would arrive

5
Date of experience: Nov 25, 2025
Linda June Flynn
Same day repair

Same day repair, polite and professional repair man could not be happier.

5
Date of experience: Nov 25, 2025
Clive Mabbutt
All fixed OK

5
Date of experience: Nov 25, 2025
Julie Growcott
Dreadful experience today

Dreadful experience today. Engineer visited to repair washing machine that is only six months old and still under guarantee. Wouldn't even look at it as he wanted to see the receipt. I had popped out and left my husband to sort out. We had not been told anything about a receipt. Spent an hour on the telephone and advised that I should not have been asked for receipt, now have to wait another four days for a repair.Thanks for the reply, have you tried to contact your company?

1
Date of experience: Nov 25, 2025
Amy Tate
First time repair was great

The engineers are very friendly and knowledgeable. My repair was done first time.My repair was originally for a later date but the team managed to bring it forward.

5
Date of experience: Nov 25, 2025
Tessy Babe
Hotpoint Freezer

My first Hotpoint freezer set off fire then Hotpoint/Whirepool replaced me a frost free freezer, only had it over 4 years, it broke down! Called the repair centre, the guy over the phone offered me two expensive plans prior to the visit, so I refused the offer and he quickly change his tone, and made it out that i have wasted his time calling the repair centre. End up I found a local fridge/freezer repair company, the guy came and found there was a fault with the circuit board, he then went online to check if he can get hold of the parts and to find out that Hotpoint has actually discontinued the parts, we were both shocked because the freezer was only 4 years old!!!Terrible experience with Hotpoint freezer again and again! Extremely Horrible and disgusting customer service!!!

1
Date of experience: Nov 24, 2025
Sudhir Sehdeva
Great service excellent engineer 👏

Great service excellent engineer 👏

5
Date of experience: Nov 24, 2025

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