hotpoint.co.uk

3.9
3.9 Based on 160 reviews

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Average Rating

3.9

/
5

160 Reviews

5 Star
65%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
31%

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Jayne
Keeping customer informed is brilliant

Keeping customer informed is brilliant. But will definitely need new rubber seal as still makes noise on spin .I thought it would be fine but if u lean on door wen in spin noise isant as bad .so could someone please sort this .very please with young man very very helpful 🌟🌟🌟🌟🌟

5
Date of experience: Nov 21, 2025
Margaret Skeet
Happy customer very polite

Professional punctual and very polite

5
Date of experience: Nov 21, 2025
Abid M
Worst customer service ever

Worst customer service ever. Every time I called I was just passed from pillar to post. Took me a week to book an engineer visit.

1
Date of experience: Nov 21, 2025
Pawel
Absolutely Rubbish

I don't know what is worse, Hotpoint or the repair service. I have a Hotpoint fridge for a while now and has been issues for the 3rd time now. Same issue, cold air not going up on the top shelf. I have an insurance with them and again, booked a visit, after 1 week. I cannot choose the best time for me, I cannot even choose morning or afternoon. Got an email the they should be in my house today, between 8am and 11pm. Booked a day off to be here. At 6.30am have received a message that TONY will be here at 7.20am (earlier than planned). I needed to take my son to work, and came back at 7.27am. Off course he rang my bell at 7.23am, spoken with him through the camera and off course, he could not wait 4 minutes. ABSOLUTELY RUBBISH. Run from it! God knows when they will be back. Will find another insurance company for sure.

1
Date of experience: Nov 21, 2025
Kate Porter
Brand new fridge freezer faulty and we're still awaiting a replacement

Purchased a Hotpoint fridge freezer from Currys which was delivered 20th Nov. Called Hotpoint customer service on 21st as it had an error message and wasn't freezing. Did what we were asked to do, called again as still not working, then we had to wait for an engineer to visit to confirm it's faulty. Fri 28th confirmed as faulty.Now unable to contact delivery team, I have no fridge freezer and apparently Black Friday new orders are more important than replacing a machine that's been faulty from the outset.Hotpoint, we've been more than patient, dreadful customer service, should have been a replacement sorted as soon as we reported it.

1
Date of experience: Nov 20, 2025
Nicola
Quick and efficient service

Quick and efficient service , overall fantastic

5
Date of experience: Nov 20, 2025
Neil Pillay
Great service from both the call centre…

Great service from both the call centre and the engineer who got our dryer up and running and informed us of what the problem was and how he would fix it.

5
Date of experience: Nov 20, 2025
Dominic
Prompt

Prompt, good communication, polite and professional.

5
Date of experience: Nov 20, 2025
Consumer
Had Elija out from hotpoint today as…

Had Elija out from hotpoint today as the tumble dryer stopped turning at the weekend had a look at it and found the belt had split in two and come off with half of it wrapped around the motor drive shaft so removed the mangled belt put the half width bit back on and it worked.called hotpoint and they sent out Elijah (I wasn’t in ) took top off turned it on said that’s alright and went 😂😂😂 is that because it was a loan female!! Looks like I’ll be doing it myself.it’s this sort of thing that gives tradesmen a bad name.

1
Date of experience: Nov 20, 2025
P JOYCE
A very good engineer,very thorough over…ece

A very good engineer,very thorough over the repair ,and was on time

5
Date of experience: Nov 20, 2025

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