Review Time
This independent apparel brand initially seems attractive with its practical design, quality materials, and unique identity. However, the name 'Flawed' accurately reflects the experience. The sizing is extremely inconsistent. While I typically wear my true size, the pants I received were excessively large in the waist, legs, and length, whereas a T-shirt from the same order was very small. This made it unclear whether I should size down or try a different style. When I sought help from customer support, I received no response. My multiple emails went unanswered, leaving me without guidance on fit, sizing, or how to proceed. To make matters worse, the brand charges a $40 fee for processing refunds, even when items do not fit as intended. Instead of assisting customers, they shift the blame for sizing issues onto them, offering only a limited refund policy. Delivery was also slower than anticipated, taking nine days from order placement to delivery. Coupled with the sizing inconsistencies and lack of support, the overall experience was quite disappointing and, indeed, flawed. Many similar brands cover return shipping for items that don't fit, but this brand imposes a hefty refund fee, the most burdensome I've encountered with any online retailer. Trying to exchange items in hopes of a better fit feels risky, and I won't be returning. The name truly says it all.
This independent apparel brand has a lot of potential: practical design, quality materials, and a unique identity. Unfortunately, the brand name is quite fitting — Flawed. The sizing is extremely inconsistent. While I usually wear a true size, the pants from my order were overly large in the waist, legs, and length, while a T-shirt from the same order was very small. The discrepancies made it hard to decide whether to size down or change styles. When I contacted customer support for assistance, I received no response. Multiple emails went unanswered, leaving me without guidance on fit, sizing, or next steps. Additionally, the brand charges a $40 fee for processing refunds, even when items don't fit as expected. Instead of helping customers, they shift the responsibility for their sizing issues onto the buyer, with their limited refund policy. Delivery was also slower than anticipated, taking nine days from order placement to delivery. Combined with the inconsistent sizing and lack of support, the overall experience was disappointing and, indeed, flawed. Many similar brands cover return shipping for items that don't fit, but this one imposes a significant refund fee, the most burdensome I've encountered with any online retailer. Trying to exchange items in hopes of a better fit feels risky, and I won't be returning. The name truly says it all.
Purchased a shirt and a pair of pants, loved both initially, but the pants fell apart in less than a year. A metal buckle in the back broke (had to sew a fix) and a few months later, the entire inseam ripped open. No response from the support team.
This company misleads its customers when it comes to sizing. Be sure to double-check your size, as the sizing charts are inaccurate. Even if you're confident in your size, it's worth visiting a physical store to try it on. Their customer service is unhelpful, as it feels automated and there’s no other way to contact them.
The clothing is well-made, but the fit is inaccurate. Returning or exchanging items is nearly impossible. You wait weeks for a response to your email, if you get one at all. Then, communication involves multiple back-and-forth messages because your inquiry isn't properly addressed. There's no phone number available. Their return portal only offers store credit, and the return fee is exorbitant, around $40.
This company is quite disappointing and arguably fraudulent. They sell clothing that doesn't meet standard sizing and impose handling fees on all returns without covering return shipping. I would never shop here again and strongly recommend avoiding them.
Only make a purchase if you're absolutely sure about the product. They have a strict no-return policy. I can't even get anyone to discuss other options. After an initial email about a possible return, I've been ignored. They won’t respond to my emails.
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