Review Time
Title: Important to understand “Provisional Bid” and Underbid InvoicingI want to share my experience so other bidders can proceed with caution and clarity.In November 2025, I participated in a vehicle auction hosted via i-bidder. At 13:33 the platform confirmed I was no longer the highest bidder. However, 39 minutes later I received an email from the auctioneer stating “Congratulations, your provisional bid has been accepted” along with an invoice requiring payment within 24 hours by bank transfer.As a bidder, this was confusing because I believed the auction had ended and that I had lost the lot.The matter became complex and required involvement of my banks and further investigation. Ultimately, the auctioneer issued a full refund.My advice to anyone using auction platforms:• Screenshot the lot page before bidding• Check the “Additional Fees” tab carefully• Understand whether underbidders remain bound• Be cautious of short payment deadlines• Clarify in writing how a contract was formedI recognise that i-bidder acts as a platform for independent auctioneers. However, bidders should fully understand how “provisional bid acceptance” works before participating.I hope this helps others avoid confusion and stress
Do not buy from these cowboys… absolutely disgusting what they have done … spent nearly 600 pound on Smeg stuff … it came unboxed they were all damaged goods that people had returned… the 3 kettles were full of limescale scratched and dirty…. I put water in one just to test for curiosity and it tripped my electricity… The 2 toasters had crumbs in and buttons broken. At no point on the listing or description did it say that these products were used or second hand… the pictures showed a brand new kettle and toaster… I payed 120 pound for a broken toaster, you couldn’t write it absolutelyShocking , when I called to tell them what I had received they were not interested told me that they were sold as seen they were unchecked …. It didn’t state on the listing or description that the products were second hand… Shame on you ripping people off, hopefully my bank will sort it if not I’m stuck with a load of stuff that’s dangerous and fit for the bin , I’ve got a 5 year old delonghi kettle that’s a million times in better condition than the rubbish I have just received, I’m so angry that people can get away with this
Have used this platform many many times and I’m very happy with it. However complaints need to be made to the actual auction they bought from and not ibidder. Supreme Auctions who are shocking should not be allowed to use ibidder platform and as such I have written to them asking for them to be removed
Serious warning about Supreme Auctions on iBidderI bought items through iBidder from Supreme Auctions and the experience has been dreadful.I won a dining table with 6 chairs, but only 4 chairs were delivered.Both the chairs and a cabinet arrived damaged, due to extremely poor packaging (just thin plastic wrap, no protection).I paid almost £200 for delivery, yet the goods were dumped on a pallet without care.When I raised this with Supreme Auctions:They claimed all items are sold “as seen” and refused to help, even though the lot was misdescribed.I-bidder’s complaints portal only gave me a generic rejection, and when I contacted them directly, they said in a polite way they weren’t interested and claimed they have no liability. But if they’re aware of these issues and still allow such sellers to trade on their platform, then they’re enabling the problem. In my view, that makes them just as responsible as the sellers themselves.After I persisted, they blocked me from bidding again, citing that I had done a chargeback – which is completely false, as I paid by bank transfer (so chargeback wasn’t even possible).To make matters worse, today they contacted me about another order, saying: “sorry, we can’t locate the items you won, would you be happy with another set instead?” I asked them to send me an email with photos of the alternative items which i did get. But this is not the products i bid on. So they are advertising products to bid on that they don't even have.⚠️ Important advice for other buyers:They claim you can pay by debit card, but they don’t answer the phone within the 1-day payment deadline. This forces most people into bank transfer, leaving you with no protection if something goes wrong.If you buy, do so as a consumer, not a business – consumers have stronger protection.Be prepared that if you complain, you may be blocked rather than helped.I spent £517.08 and have been left with damaged goods, missing items, and now misleading treatment on a separate order. iBidder really needs to review how Supreme Auctions are operating on their platform – as buyers we are left completely exposed.
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