Review Time
Maroc Telecom’s service is extremely poor, with weak quality and overpriced plans that have no justificationAs customers, we feel exploited by low-value offers that fail to deliver on their promisesA completely disappointing experience I would even recommend boycotting until 10GB costs 10 dirhams
I have visited many African countries, and based on my experience, IAM has been one of the worst. The service is extremely poor, and the prices are excessively high. In fact, it is even more expensive than European countries such as Spain, France, Germany, and Italy, even though the average income of a European citizen is around 1500 euros, while the average income of a Moroccan citizen is about 300 euros.
I had an extremely disappointing experience with Maroc Telecom, and I feel compelled to warn others. The service quality is consistently poor, with frequent outages, slow internet speeds, and unreliable connectivity that makes it difficult to rely on for either work or personal use.What’s even more frustrating is the customer service. Getting support is a challenge in itself — long waiting times, unhelpful responses, and issues that remain unresolved for weeks or even months. It often feels like customers are ignored once they’ve signed up.On top of that, the pricing does not match the quality provided. You end up paying for a service that simply does not deliver what is promised. In some cases, charges appear unclear or unjustified, which raises serious concerns about transparency.Overall, my experience has been extremely negative. I would strongly advise others to think twice before choosing Maroc Telecom, as the service falls far below expectations and does not offer good value for money.
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IAM employs around 11,178 employees. It has 8 regional delegations with 220 offices present on all the territory of Morocco.
