Review Time
Disgusting company don't care about their customers if your spending or even winning just wait for the constant spam emails and notifications to try and get you back on to keep betting how they legally get away with it is beyond me they don't listen and don't care and lie stay well away from them.!
Had an absolute nightmare with William Hill, but Angela and the IBAS team were incredible—they sorted everything out quickly and professionally. Highly recommend their services!William Hill’s dodgy practices make me question how they’re even allowed to operate. Without IBAS, I would have been completely screwed. Huge thanks to Angela and the team for fighting for fairness! #IBAS #FairPlay #WilliamHillScam #HighlyRecommend
I struggle to believe that IBAS operate with any kind of impartial involvement. In my complaint they used generic terms, the sort you might use at the pub with friends.Their idea of a resolution was a £10 free bet, which was issued with 24 hours to accept. They only advised me of this around 2 weeks after the free bet resolution had expired. How they expect somebody to know and accept this without being advised until significantly later is beyond me.
I have had the pleasure of using IBAS on two occasions, and both times they resolved my issues to the highest standard of satisfaction. On my first case, Ron Hearn proved to be an absolute star—his professionalism, expertise, and dedication were truly second to none. For my second issue, the ever-lovely James Ironside stepped in and once again delivered a brilliant result, ensuring the problem was fixed with care and efficiency.IBAS consistently demonstrates why they are such a trusted authority in the industry. While they understandably cannot support every case, in matters where common sense and fairness prevail, they always work toward a suitable and balanced solution. Their diligence and expertise shine through at every step.A key piece of advice: never accept a bookmaker’s initial offer if you feel it is unfair or wholly inadequate. Instead, turn to IBAS for guidance—they provide an invaluable service for punters and give you the confidence that your case will be reviewed with impartiality and care.Thank you once again to the IBAS team, especially Ron and James, for your fantastic support. I would not hesitate to recommend IBAS to anyone seeking fairness and resolution in disputes with bookmakers.
I filed a complaint with IBAS in 2021. They responded with a ruling on a completely different matter, nothing to do with me. I pointed this out to them, and they ignored me. The bet was a long term one, and finally became a winner in 2025. So I went back to IBAS. They apologised and said they would get back to me by the end of the week, then asked for more time. In spite of repeated reminders they have not got back to me with a ruling, nine months later. Don't waste your time with them - go straight to court if you can.
No surprises with the total number of bad reviews left by this company, it is plain and obvious that they are in bed with these betting companies.Had a situation where a card total bet was paid out - following a second yellow card resulting in a red card (over 5.5 paid out)Had the exact same issue where a red card was awarded and they refused to pay out - they cited "the bet was resettled as a gesture of goodwill" NO IT WASN'T. It was simply resettled with no word of any gesture.They are slow, inefficient and quite frankly rude - i shall take the case within the UK court system and request that their practices are also looked into.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
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