Review Time
Reading their responses to negative and critical reviews. There's definitely an aura of arrogance with IBAS and lack of respect for those who come to them for assistance. Plus always believing they are right and knowing there's no body to prove them otherwise. Quite alarming for a service like this to handle complaints at the next level when going through the betting company itself doesn't work
Got my case completely wrongI won’t say IBAS sides with the Casino as I’ve seen reviews of them being fair and just, but I believe they’ve got my case horribly wrong.Deposited £1k of my hard earned money to SpaceCasino and risked my funds and managed to make it to £2k. As you know, doubling your balance is not easy and took risk and was extremely happy with the outcome.Already passed verification checks long before I played and went to withdraw feeling great.2 days later, my account was closedThey never paid out after months of not hearing a solution and the reasoning was ‘I breached terms 3.5 Suspension and Closure by SpaceCasino’ which made 0 sense.Gave all evidence to IBAS and sided with SpaceCasino for reasoning of ‘detected abnormalities in documents’ & ‘evidence of forged documents’I’ve never forged a document in my life?They know I’ve sent original copies of my identification, address & bank statements all in my full name and current address. I’m extremely confused as to what is forged. Show me the ‘forged documents’ and I will FaceTime you the original copy, completely identical to the documents SpaceCasino holds, while they’re right beside my face.I use these same documents for bet365 and Betway with no problems, because it’s MY OWN personal identification, address and bank statements.I work hard for my funds and it’s absolutely disgusting and vile to lose this knowing you’ve done absolutely no wrong.IBAS never asked SpaceCasino to see these documents of mine or anything because they are all 500% accurate. Not fair at all & absolutely gutted £1k has been taken from me for an insane judgement.This happened in November but my chest won’t let hard hours of work be stolen when I’ve followed rules and done no wrong. Will be looking into using my funds to take this to further solicitors as I still have all evidence.IBAS I’m really appalled with this service, I wouldn’t mind losing my case against SpaceCasino if reasoning is just. Claiming you’ve seen ‘abnormalities in my documents’ is just insane. I would also need to contact my Work place, NHS, GovUK and cancel my abroad holidays since apparently my documents are all ‘abnormal’. Extremely incorrect judgement to make.
My experience with IBAS and, specifically, Mr Ironside, has been second to none. In July 2024, I lost a significant amount of money as a result of an unexpected error on the Betfair platform, which they refused to take responsibility for when I contacted them directly. It took me a while to lodge a case with IBAS as I was shaken by the experience, and was reluctant to revisit it. From the very beginning, Mr Ironside put me at ease and his communications were clear and respectful. Having never experienced the process before, I sought his advice and he was always impartial and professional, guiding me through the correspondence with Betfair and trying to find a solution. Together, we went through a series of negotiations with Betfair who, last week, finally repaid the entire amount I lost. I am absolutely delighted and thank Mr Ironside and his team very much for their diligence and dedication to my case.Having read some of the reviews on this site, I was hesitant to even proceed with a case because it appeared that it would be a waste of time. Now, I can only assume those reviewers are angry that their cases were unsuccessful and this is reflected in their reviews. My experience has been quite different and I would encourage anyone who believes they have been unfairly treated by a bookie to file a case with IBAS. I can unequivocally say I felt supported by IBAS and not once did I feel they were in favour of the bookie. It has been a reassuring and positive experience for me from the start.
Independent they are not. They should be called CBASComplicit Betting Assisted Service.Failed to even call me despite repeated requests for a quick call to clarify what was a complex bet in writing. Instead CBAS employees prefer to hide behind a keyboard and investigated a complaint completely wrongly. Then sided with those charlatans at Skybet.CBAS not fit for purpose.Ignore the 5 star.reviews these guys are in bed with the betting industry. Not Independent nor professional.The response from.Richard below elucidates the precise problem with CBAS. They don't want phone calls but happily waste time to and fro with messages. They won't make calls even when requested deciding they are already judge and jury and in the words of Richard we deal.with compex cases well.why ade you so afraid of talking to customers to clarify your understanding. Sometimes Richard a call helps to clarify and make matters simpler to understand while allowing an organisation to use its time wisely But of course CBAS is not interested in establishing the truth/ nor facts. Even when they are told they are poor they think otherwise- CBAS are always right it seems They are interested in box ticking and hiding behind a poor case management system and bad policies. Skybet know this and happily shaft customers knowing CBAS are pointless Had to give then a 1 rating as no option to pick lower Pointless quango organisation!
NO MATTER WHAT THEY WILL ALWAYS SIDE WITH THE COMPANY AT EVERY OPPORTUNITY. THE ONLY TIME IT GOES IN YOUR FAVOUR IS IF YOU HAVE SO MUCH THAT GOING AGAINST YOU COULD PUT THEM IN JEPOADY. ANOTHER SCAM SERVICE THE LOVELY U.K OFFERS.
IBAS have supported me in relation to a claim against Betfred in which they suspended my account and would not pay out my winnings. The whole team have been fantastic, responded promptly and kept me up to date when Betfred did not. A special mention to James Ironside who has shows brilliant support, response times so quick and managed to get me the result I wanted. IBAS are a must for any disputes with betting companies. Thank you again IBAS.Chris T
I WANT TO MAKE CLEAR TO PEOPLE WHO GAMBLE , AND TRYING TO GET THIS FIRM TO BACK YOU UP IS A WASTE OF OF TIME, EVERY 1 OF THESE WORKERS WHO WORK AT IBAS ON LINE EITHER IN BED WITH THESE BETTING FIRMS OR HAVE A MASSIVE CHIP ON THERE SHOULDER OR ON DRUGS, THEY ARE SUPPOSE TO BE ON YOUR SIDE, TO SORT THESE BENT BOOKMAKERS OUT , ON YOUR BEHALF, A WORKER WHO WORKS FOR IBAS HAS BEEN HANDLING MY CASE AGAINST BET MGM THE NAME OF WORKER CHEVELLE BISCETTE, NOT ONLY CANT ENGLISH , BUT HER VIEWS IS NIL, POOR AND THE SILLY LITTLE GIRL DOESNT KNOW WHAT TO DO, I AM GOING THROUGH PROCESS IN MY CONTACTING MY MP FOR CORBY, THIS IBAS FIRM SUPPOSE TO BE THE OMBUDSMAN , I HAVE ALSO ASKED LEE THE MP CONTACT HOME SEC ,THESE WORKING FOR IBAS NEED A GOOD KICK UP THE BACKSIDES,
Absolutely useless,definitely corrupted...they sent me exactly same statement as the betting company i was complaining about,literally copied&paste....OPTA said this,OPTA said that...you should be independent,not OPTA's slaves...because that's exactly what you are!!!When i have bet about the player commites the foul,and he did,and was given yellow card for that( !!!) and you are covering up bookies decision,using their words...disgusting!!!
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
