Review Time
I had a recent dispute with Betfair over a bet they voided over an hour after an incident had occurred in a big football tournament.About 20 mins into a game I made a trade back bet and a lay bet later on to look to make a small profit as it is a trading platform.Everything onscreen showed the transactions going through and the bet matching. Shortly after the game finished they voided my lay bet which left my original back bet exposed. There was no indication on the betfair screens that there was any issue with the bet.If there are incidents in a game, the market should be kept suspended until the outcomes have been settled and then the market is unsuspended. Betfair failed to do this for me and many other customers. Betfair are leaving customers unaware that their trades despite showing correctly on the screen may be voided and left financially exposed if there is a game incident which the trading floors do not correct in play.Betfair uses this to take retrospective action:“If [the company] does not suspend a market on time for the occurrence of a MaterialEvent, [the company] reserves the right to void bets matched after the Material Eventhas occurred. Voiding of these bets may take place during the event orretrospectively once a game is completed"It's the retrospective nature that makes betfair an unsafe trading platform. I understand the need for a retrospective nature of a Sportsbook for instance if a favourite goalscorer like Harry Kane was given odds of 100 or 1000/1 instead of maybe a 4/1 price, this would be a clear and obvious error. But when there a game incident and the traders fail to do their job, the customer is left to take the fallout.IBAS has in their terms that they promote fair and transparent business practice terms yet side with Betfair who don't promote this. If a customer is completely unaware that they are financially exposed through no fault of their own and this is deemed fair and transparent, I have to wonder if IBAS is fit for purpose.I know from betting forums and Betfairs own forum that lots of customers are experiencing this yet they are allowed to get away with it time and time again.
Brilliant service. My complaint was with Aspire Global who are most definitely the most corrupt casino. IBAS are very fair and looked into my complaint throughly and without judgement. The casino were instructed to pay net deposits and not the winnings which is fine. Obviously I would’ve preferred the winnings but totally understand the ruling. Thank you to James and Jim who reply to all emails very quickly.
Five stars for these guys. I had a dispute with a lesser known UK based online casino and sports bookie. Long story short, they made my life hell to get a withdrawal by way of red tape.When I went to IBAS, the bookie no longer contested the case and I received the withdrawal amount which I was entitled too.I still feel like it was a total waste of time being on that site, but I wouldn't have got the cash back without IBAS so it would have been an even worse loss.I would also extend a quick personal thanks to James and Ron at IBAS who handled my case. Very friendly, professional and they know what they're doing.MC
IBAS garnish themselves with a 90-day turnaround time, so you would expect them to provide a reasonable level of detail in response to a complaint.After 80+ days, my report contained no more than 10 bullet points altogether, each of which had incredibly limited scope or detail. Furthermore, the report itself had overlooked or ignored several aspects of the complaint that I had raised, the panel choosing instead to focus their measly 2 points of attention on elements that obviously looked favourable for the betting company (e.g., 'they have a line in their policy on their website').The complaint that I submitted included multiple pieces of evidence, as well as pages of explanation, detail and rationale for the claim I was making against the betting company. IBAS' response to my arguments? 4 small bullet points, 1 of which was only to flippantly dismiss the level of education that I hold in the area of sports analysis.For a service that is paid for by financial giants like the companies they supposedly hold to account, it doesn't half seem that they are far from 'independent', but their customer service is borderline non-existent. When it does appear however, it is sharp, rude, and totally unsympathetic.The only credit that I can give to them is the simplicity of their online complaint system. Outside of this - they're not worth your time.I wouldn't bother using them again - go straight to the small claims court if you have a fair complaint to raise.
i wasn’t sure what to expect this was the best decision i made , from the start they have been polite and very helpful with everything from getting me my citizen photo ID to telling me what to do to get the final result after months and months of messing aroundi really can’t thank IBAS enough i appreciate everything if you’re needing help just like i did please contact IBAShighly recommended
Had a great experience with Mr Ironside at IBAS. He assisted very professionally with my bets with Betfred. The Betfred Croydon area manager refused to pay me the higher odds when the bets were struck because the horse odds I wrote had drifted out and both won. There had been countless number of occasions where I had written the odds on the slip and the price have shortened and I have had to accept the lesser price. The difference were £575, a large amount and thankfully Betfred came to their senses and paid out. The rule is that all odds taken on shop bets should be honoured if you take the price at the time when the bet is struck and not what odds you have written down or asked for which can differ. Not sure why the area manager decided to go against their rules. Well done to IBAS for resolving my case!
I had issues with multiple bookmakers all owned and run by Aspire Global. Horse racing bets across all my accounts were being affected by miscalculated Rule 4 deductions to the sum of over £3000. Aspire Global continued to ignore me, deny my claims and stall indefinitely. After a year of waiting for Aspire Global to correct the bets I contacted IBAS who agreed to take my case and within 2 weeks they had instructed Aspire Global to correct the bets and pay me in full for the error.I can't thank Mr Ironside enough, he has made this Christmas very special for my family. He even went out of his own way to assist in a withdrawal that Hopa were delaying for over a year, despite it being unrelated to my original claim.I highly recommend seeking the help of IBAS, they are working for us, the people.
I contacted IBAS to help me solve a dispute and Jim Cremin came to the rescue, i don’t think i would have received my winnings without his guidance. Thanks Jim! IBAS made a massive difference. If you have a grievance contact IBAS and copy them in on any emails you have with any gaming site who is reluctant to pay out. Worked for me
I had a dispute with BetFred over a bet I’d placed in one of their shopsThe IBAS team responded quickly and professionally, and took time to fully understand and clarify any points I was making as part of my disputeI was then informed the process can take up to 8 weeks (usually shorter with BetFred), but within 24 hours IBAS had secured as resolution in my favour I simply could not have asked for more from their process
I have to say IBAS was outstanding in dealing with my complaint about non payment of a number bets with an online firm(Aspire Global) , from start to finish the due diligence shown in particular by James Ironside was concise & swift , needles to say IBAS instructed the gi to pay out , which the firm complied with .I fully recommend anyone to use IBAS if having problems with any girm refusing to payout on legitimate bets .Yours sincerely Jason
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
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