icicibank.com

1.5
1.5 Based on 80 reviews

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Average Rating

1.5

/
5

80 Reviews

5 Star
8%
4 Star
1%
3 Star
1%
2 Star
5%
1 Star
85%

All Reviews

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Review Time

Sugurayya Swami
I am Loyal customers to Your bank since 15years, Recently we have observed that For debit card Char

I am Loyal customers to Your bank since 15years,

Recently we have observed that For debit card Charges 825 debited from Account without any messages or Prior Notice..

After going through the transactions we came to know Which is really disappointed ☹️

Not even any alert after debiting amount it's kind of Cheating to customers...
& charging to high amount even after too many transactions...

Which is not acceptable & Worthless...

1
Date of experience: Feb 26, 2026
PREETHAM TIWARI
Never use ICICI for any of your banking services The worst bank and worst employees and behavior Th

Never use ICICI for any of your banking services
The worst bank and worst employees and behavior
They will go to any extent to harass you and your family
Stay away from ICICI for the safety of your family

1
Date of experience: Feb 24, 2026
Lila Howard
Disappointing experience with the loan process

I took an education loan from the service back in 2024 when I arrived in Canada, and I'm still dealing with issues now. Mr. Suresh has significantly delayed the entire process, and I've escalated my concerns to the manager, Mr. Pradeep, who has yet to respond regarding my EMI that was debited from my account on December 4. Previously, someone named Megha informed me that they hadn't received the amount, which is puzzling, especially after I provided proof. My biggest regret is choosing to take a loan from this company, and I doubt this review will impact these unprofessional individuals.

1
Date of experience: Jan 14, 2026
Jackie
Unpleasant experience while requesting an NRI account

I applied for an NRI account from abroad while already having a resident account, and I was contacted within 2 days, which I appreciated. During the call, the representative asked if I was available to talk, and I confirmed. I explained my situation, but when she asked me to log in and submit the application while on the call, I mentioned that I was outside and couldn't access my documents. She became upset and raised her voice, questioning why I agreed to the call if I was outside. While I understand I had agreed to talk, I clearly stated my limitations. I asked for her guidance on how to proceed, assuring her I would complete the application once I was back home. Unfortunately, she ended the call abruptly, stating, "If you don't know how to do the application, what can I do?" She did not provide any assistance, and her behavior felt unprofessional. If she was having a bad day, it would have been better for her to take a break before making calls.

1
Date of experience: Jan 01, 2026
MisterOne12
Exceptional Service at the Local Branch

We visited the local branch and received exceptional assistance from a representative. Our requirements were met promptly and efficiently. Thank you for the excellent service!

5
Date of experience: Dec 12, 2025
ItzLinkTV92
Outstanding Support at the Local Branch

We visited the local branch and received remarkable assistance from a representative who effectively addressed our needs. Thank you for the fantastic support!

5
Date of experience: Dec 12, 2025
CS97
Outstanding Support at the Local Branch

We visited the local branch and received remarkable assistance from a representative who effectively addressed our needs. Thank you for the fantastic support!

5
Date of experience: Dec 12, 2025
Chas Lewis
Frustrating Experience with Mobile and Website

The mobile site and main personal login platform are very frustrating. I frequently encounter problems with account transfers and accessing personal information, with the site often freezing, timing out, or suggesting I try later. It's disappointing that there hasn't been any investment in enhancing these resources.

2
Date of experience: Dec 04, 2025
Zachary Patterson
Frustrating Experience with Mobile and Website

The mobile site and main personal login platform are very frustrating. I frequently encounter problems with account transfers and accessing personal information, with the site often freezing, timing out, or suggesting I try later. It's disappointing that there hasn't been any investment in enhancing these resources.

2
Date of experience: Dec 04, 2025
Edna H.
Unauthorized Charges and Unsatisfactory Support

I did not enter my UPI PIN or confirm the payment, yet the amount was deducted from the app. An investigation into these unauthorized charges is necessary. The customer support team is also lacking and unhelpful.

1
Date of experience: Nov 29, 2025

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