Review Time
The service my wife and I have separate ID Mobile contracts which are ideal for our needs. We are both retired. Our contracts includes 6GB data, unlimited calls and messages, for £6 per calendar month. I have never had a problem with mobile connection and my data usage accounts for only a small amount of the 6GB allowance, the unused amount which rolls over to the following month.
Zizipho was able to assist me with all that I needed via the chat. She was great. I have also raised a complaint for another colleague (Shyam) as he quoted me Black Friday prices earlier in November 2025 which ended up being more expensive that the actual black Friday deals. I was not happy with this
Decent deals but horrendous customer service!Horrible waiting times, miscommunication between their departments. One agent peomises you a deal, the other can't do the same. Online chat is useless. You spend hours waiting on them to reply and they randomly leave the chat. Useless!
When I ordered it clearly stated I would receive a £100 gift card - I spent above my budget as the gift card would mean the average price I spent per month would be power - they ignore my calls and emails for months and are now saying I'm not eligible despite a contract dates within the time frame to relieve the voucher - the offer was a bit factor in my decision to proceed and was clearly stated when I made the order - this is a scam company - avoid at all costs
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