Review Time
So far Since changing the company to (ID) on the advice of our son, myself and my wife have been very happy with the service provided.Ticks all the boxes Excellent value for money.As a “Silver Hair I am managing well with this technology at home and abroad for bargain price compared what we had to pay!!Already started to recommend this company to friends and colleagues,
It is very difficult to communicate with them as they do not have any staff and everything is done online. If your query doesn’t fit in with what they have on offer you’re basically screwed. I don’t like this and think that as a consumer I should be able to talk to a real human being and not just some ai robot who doesn’t understand what I’m saying.
The phone and mobile coverage was good, bought a phone for my wife and then another fory daughter when her contract expired the following year. Problems started when I wanted to order a phone for myself a few months later. For some reason I failed their checks and no reason given. This despite already having 2 contracts with them, a 999 credit score and never having missed a payment on anything in my life. I then tried to order just a SIM for my old phone and again refused. I reached out to ID customer services and was told basically computer says no and nothing they could do about it. They flatly refused to give me a reason why the computer declined. In the end I bought a high end model elsewhere and moved wife and daughter across as soon as their ID contracts expired. Have since added 2 data only SIMs so now have 5 accounts with my current provider as their computer said yes. This isnt an isolated incident as I seen loads of people moaning about it online.
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