Name: idmobile.co.uk
Telephone: 000000000
Rating: 4.2

NEIL Guest

4 months ago

Easy upgrade

Date of experience: Oct 31, 2025

Arpan Mehta Guest

4 months ago

Complaints department staff unprofessional

Complaints telephone number staff were most unprofessional, but I am very happy with how the social media team sorted my issue out. Thank you. I have been a customer for many years and am happy with the service overall.

Date of experience: Oct 31, 2025

Peter Barnett Guest

4 months ago

Poor customer service

I signed up for a year's contract with ID mobile. Mistake. It's like insurance - you only know how good something is when it goes wrong. I had real problems setting up an account online. The default help provided by ID is a stupid chatbot. Eventually I got through to a human being who said that there were problems on the system and promised to get back to me within 48 hours. Did not happen. My contract has now come to an end. I logged into their website where there is a link to end the ID contract. However, when you click on it and error message occurs so you can't. So I have just managed to leave by phoning the complaints line - unfortunately not in time to prevent another month's fee which I would have avoided if their website had worked properly.

Date of experience: Oct 31, 2025

Lenny Butcher Guest

4 months ago

Very Happy With Things

Everything Is Fine With The Network And The App What More Do You Need Very Happy With Things At The Moment

Date of experience: Oct 31, 2025

Laurence Burzio Guest

4 months ago

I love id mobile would not go with…

I love id mobile would not go with anyone else

Date of experience: Oct 31, 2025

mark mckenzie Guest

4 months ago

Very friendly polite and helpful

Date of experience: Oct 31, 2025

Gary Guest

4 months ago

No help from id.

No help for trying to find when and how parcel was from id .The whole order was a absolute nightmare. help from web page was useless.. they have delivery problems and communication issues.