Review Time
I had a few complications regarding the free shipping when I checked out during the Cyber Monday sale, but I decided to make the order anyway while I reached out to the employees. Ardie from the iHeartRaves team was kind enough to reach out and clarify the confusion and even looked into the small details so that I wasn't left in the dark. I appreciate this kind of help from customer service reps and I hope more brands can look up to them :)
I accidentally returned the wrong order and my customer service agent Remie was so helpful! They understood my situation completely and took care of me and made me feel like a true valued customer. This was my first experience shopping with iHeartraves and they helped create a lifelong customer. 5 stars for Remie!
I absolutely love IHR! All the items I’ve got from there have been great quality and are amazing statement pieces at the festivals! Anytime I have needed assistance with an order such as returns, credits/refunds, or exchanges, the team has been quick and helpful. Remie was of the best help recently and assisted me quick and easy.PLUR forever! 🤍
Great sales and the best customer service! I recently placed an order and accidentally ordered the wrong size of one of the items. Ardie was very friendly and helpful in resolving the issue for me. I was worried that I would have to pay for my mistake, but Ardie explained several options and made sure that I was well taken care of.
IHR team helped me with a mistake I made on an order and everything arrived just in time for a festival I was going to! The fit looked and felt amazing. 10/10 would purchase again. Ardie helped me with returning a duplicate item for store credit, they even provided me with a prepaid shipping label despite the issue being my own error. Amazing customer service!
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Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles. See more
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