Review Time
Please DO NOT rent/buy anything from this company! Today, I was abused by a staff member, who came to my house, apparently, because I don’t answer my phone!! He was rude and abrupt and as I pointed out, 9 times out of 10, I can’t answer as my mother is dying and I’m with her at all times! These clowns DO NOT CARE! They will take your money, and deliver faulty goods. They don’t care because it’s not one of their loved ones using it! PLEASE, shop around, I promise you, it pays to do so! This company has no idea what head office is doing to the drivers on the road! BUT, to come to a dying woman’s house and abuse her carer... that alone speaks volumes about this so called “caring” company! An ant is more caring and compassionate... an ant! Please look elsewhere
This company overcharged me, failed to deliver an item on the agreed date leaving my mother waiting at home all day waiting for a delivery, delivered the wrong item, failed to refund the item after taking 2 weeks to pick up the incorrect item, and did not respond to my emails and phone calls. I suggest that they use these tactics to take advantage of elderly clients.
I am in a wheelchair all day , had a wheelchair scripted wrong so it is very uncomfortable . but instead trying to help me by rectifying the problem , they are shifting the blame on me on me by saying I put on weight on , I have been the same weight for years.For me to be able to go through my day , have to buy another wheelchair.SHAME ON YOU . for such a big company to take advantage of the most venerable DONT BUY ANYTHING FROM THEM Anne Martinovic
I ordered a canopy for my scooter but it was not in the parcel delivered. I have phoned and emailed about this and have been ignored. I have a delivery statement from the deliverer showing it was not sent.In the same order I ordered a drive mobility walker for $750. I didn't open the box till we got to the Royal Easter show but found the the walker was unable to be opened and the instructions were for another model which is the one I ordered. I phoned them up and was told to send a photo which I did to no avail. Emailed again and got a reply back saying my email had gone to a manager, who, of course never replied. My partner spent over an hour calling all their phone numbers only to be told that I was only allowed to return a thing a week after purchase which I know is wrong. I have told them I want to exchange the walker for a lighter one which costs slightly less than the one I paid for. Even locked as it still is I cannot lift it so need the carbon fibre model which has the easy closing lever which mine was also supposed to have. I am at my wits end about this as I can't walk without support and am virtually house bound because of this. This is elder abuse. And disabled abuse.
I was very disappointed after purchasing a bath lift chair for my mother from ILS in Sydney. I live in Canada so had to rely on the dimensions provided on the website in hope that the chair would fit my mother's small bath tub. Even after my sister, who lives in Sydney, measured the tub, the chair did not fit well enough to allow my mother to use it due to the length of the tub and position of a glass divider. The chair was repacked in the original box in perfect condition and returned. ILS withheld a 20% restocking fee, which I can understand to a limit. On a $700 dollar item that is $140. A absurd amount to charge for an item of this value returned in original condition. ILS has not replied to my email and clearly have no intention of reconsidering this policy. I will never be a customer of this company again and will do all I can to inform others not to.
Claim your business profile now and gain access to all features and respond to customer reviews.
Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
