Review Time
CONFIGURA RECLINER LIFT CHAIRDO NOT BUY! Abolute waste of money. Cost $4000!Problems1.The fabric almost disintegrates after 3 years.The manufaturer knows this which is why they only offer 2 year waranty.2. The chair makes a very loud groaning noise (which actually sounds like someone is passing wind) when the recliner is going up and down. Very embarassing if you are on the phone!3. The stuffing in the pillows is hard to get to a comfortable level.4. The back pillows dont seem to fit the chair frame properlyNone of the above issues were obvious on the chair in the showroom.I emailed the manufacturer (Enable Life Care) and the supplier to me (ILS-Independent Living Specialists), and received the following response from Enable Life Care (manufacturer)....."The Vapour Permeable material on the top of the armrests, seat cover, and backrest pillows is prone to wear and tear. Replacement parts are available."I responded......"Thank you for your prompt reply.If it is a well known fact this fabric only lasts a short time it should be made clear to the customer prior to purchase and stipulated in your brochures for honesty and transparency.I never would have bought this if it meant my mother had to continually replace it! I feel like this is another example of taking advantage of the elderly and disabled.I will be active on social media and via online product reviews to ensure other people aren't misled like I have been."After leaving a voicemail message and emailing ILS I received no response. 2 weeks later I phoned once again and my call went through to the service centre voicemail. I immediately called back on the sales line and not surprisingly, the call was answered. Just goes to show they are not interested in after sales service.Unfortunately they referred back to the manufacturer and I received the same response.I am now waiting for a quote for cost of repairing the chair (which I will not be doing).
The worst experience ever. I had to go there after surgery following an injury. I’m young and healthy otherwise. I went there on my home after hospital while in a lot of pain, because I urgently needed aids for the toilet and shower. I found online that they offered them for rental for a reasonable price. After going through the stock and selecting what I needed I went to pay, and the 2 items came to $500. I said I wanted to hire, not buy, and only then they told me if I want to hire I will have to wait 5-7 days for delivery. Even though they had the stock right there! I felt I had no choice because I can’t not shower or use the toilet for 5-7 days. They prey on people at their weakest! I wasn’t sure the toilet aid would fit, so I said that when we get home we’ll see if it fits, and if not we’ll be back in 30 minutes to get a smaller frame. They said they don’t do exchanges or refunds! What??? I’m not even sure that’s legal, and it’s definitely bad service. I was in so much pain and just wanted to get home, so I paid the overpriced $500 for 2 basic items, and left with a bad taste in my mouth. If you have a choice, choose anywhere else!!! Absolutely horrible company
Unfortunately I am forced to write an unsatisfactory review on ILS, due to the recent experiences my elderly mother and I have had with the company. It is with great disappointment and frustration that I find myself compelled to write this letter of complaint, as the level of service we have received from ILS has fallen far below any reasonable standard.In September 2023, we made the decision to purchase a new walker from ILS for my elderly mother, hoping to provide her with the support and safety she needs to navigate her daily life. Unfortunately, our experience with ILS has been nothing short of a nightmare.In January of this year, we reached out to request a service call for a handbrake repair on the walker. Little did we know, this was only the beginning of our ordeal. Almost two weeks later, in late January, one of the wheels of the walker unexpectedly fell off, posing a serious risk to my mother's safety. Despite numerous service requests made thereafter, it took an egregious amount of time—almost two months—before the initial wheel repair was finally addressed under warranty in late March.However, our relief was short-lived. Less than two weeks after the wheel was supposedly repaired, it fell off again, leaving my mother in a vulnerable and distressing situation. The fact that this happened not once, but twice, is utterly unacceptable, especially considering the high risk of falls my mother faces.As a company that specializes in providing aids for individuals with disabilities, ILS has failed miserably in fulfilling its duty to ensure the safety and well-being of its customers. The lack of reliability and effectiveness in your products and service support has not only inconvenienced us but has also endangered my mother's health and safety on multiple occasions.I cannot in good conscience recommend ILS to anyone in need of a walker or service support. The level of incompetence and disregard for customer satisfaction demonstrated throughout this ordeal is simply appalling.It is my sincere hope that you take immediate and decisive action to rectify these issues and prevent similar incidents from occurring in the future. My mother and I deserve nothing less than the assurance that she can rely on her walker for stability and support without fear of further accidents or delays.We are now awaiting a prompt response and resolution to this matter.
My son bought me expensive knee scooter at a ridiculous cost of $350 (they sell them at Bunnings for $169) which was actually unusable due to its lack of manoeuvrability and how uncomfortable it was to use. I did not end up using it but was unable to return it within “7 days” as I was immobilised from my injury and could not drive. The manager was unwilling to accept a return even though the product had not been used and tried to quote invalid medical facts (to a doctor )as his excuse for not providing a refund. As a doctor I am appalled at such greed-driven behaviour and poor service and will not be recommending Independent Living Specialists to any of my patients again.
I’d rate 1 star if I could. Do not purchase from this company. ESPECIALLY mobility devices that require repair or servicing. I purchased a wheelchair with power assist from them a few years ago. Every time I need a repair or am due for a service it takes weeks to get in contact and sometimes they take months to actually get the job done.Recently, my power assist stopped charging and my right brake bent and will not actually work. So I am having to manually push and only use 1 brake. I have been calling and emailing for 2 MONTHS and when I do manage to get a response they say they’ll call back then don’t. Awful company and TERRIBLE customer service. I don’t understand why they are so trusted by NDIS. This company should be shut down.
After waiting 2 yrs for a chair- delay being a left hand assist was ordered but they sent a right handed one.Eventually deluver the chair and the mechanism appears dodgy compare to the trail chair. 2 weeks later nuts and bolts start falling off.I call for urgent repair they cant find client in the system. Eventually get an appointment for urgent repair. For 3 days later.Tech shows up says he has to put in a warranty claim and then order parts .When asked for the chair to at least be rendered useable utill such time as he can repair mechanics he stated that heis order was to assess and that I had to rebook for the repair.This business does not belong in this industry where peoples lives depend on equipment to get yhem to the shops medical appointments and dare I say just out of bed. There is mo compassion no sense of urgency and absolutely no care given once they have your money. NDIS should reconsider their approval
I placed an order for a shower commode chair for my client on 1st January 2024 from their website, I received invoice on the day I placed an order. Next two weeks I didn’t heard from them, neither they processed my order nor gave me any update on when it will be processed or delivered. I tried to contact them through call and their online form but couldn’t get in touch with them and they didn’t replied back as well. It was so frustrating so I post an review here and went to their showroom in Auburn, NSW. Their employees were very helpful there, she checked my order and gave me update. Because of the review here I received email update from them as well as update for the order. The order is now delivered and the product quality is good. I recommend this store to buy the product but only from their showroom, don’t buy anything from their website. If you face any problem or want to contact them regarding your order it will be very hard to reach their online team.
Awesome Team, Daniella & Ebru from ILS Auburn. They helped my disabled mother like my mother was their grandmother. I contacted ILS Auburn, because of a concern about a product I had bought. I explained the situation and Daniella understood and helped me for Mumma. Weeks later Mumma needed a disability Chair and so we telephoned Daniella. She organised everything. Daniella is a GEM. I am very grateful, I contacted the Auburn Store as they treated me and my mother with respect and all the staff are caring and kind. God Bless you all!
Ordered manual wheelchair for outings in December tried to get through to head office was on hold for ages everytime was unable to contact. Sent emails asking to be contacted replied would receive call back in two days its been five no response. Contacted Warick Farm store they sent further email. Still no response. This is the worst service ever and to the most vulnerable clients. Will try and take further to get this store investigated want a refund to order chair from reputable store but doubt that this will be easy. I guess I'll just stay home until this is sorted
Have been waiting since the 8 June 2023 for an item ordered. Have contacted store several times and have even been into the store but have had no response to when the item will be delivered. Tried ringing again today but get a message saying that the mailbox is full. Customer service is non existent.Item received after leaving this review. Just a pity it takes a bad review for any contact by this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
electivio.com
hear.com
cadip.com
rosemedical-tr.com
egepolhospitals.com
chosgohearing.com
www.healthykin.com
copymind.me
kaamwalibais.com
pureforcewellness.com
