Review Time
Have been trying for hours to buy a Walker for my severely disabled brother from this company but it is simply impossible.This alleged service company has a brochure which has a telephone number which does not work at all. Honestly, not at all.There is another telephone number on the website which is even worse. The recorded message says, 'Pres 1for sales'. When you press 1 for sales you get this, 'The number you have entered is not correct'. Time and time again!Annoying hardly describes this agonising experience.
I wish I had read these reviews before I purchased a walker for my father. The saddest thing is that you are making the lives of people who are already suffering harder than what it should be! Also see that no-one from ILS has the courtesy to reply to these reviews.
I ordered my dads new scooter online I called them because I had never received a sales invoice the lady on the phone misunderstands me and says wait a minute taps on her key board and says I can offer you this scooter for this price ( $400 cheaper than I just paid 😡 and said no I have have already paid for it online she then says ohh I can’t help you then I will put you through to our online team, I had to call every day for a week trying to get a new voice and a tracking number that I never received.The scooter finally arrives and it is missing bolts for the batteries so I had to go purchase these, the instructions are very minimal and I was told set up is easy all you have to do is put the seat on, yeah right 😂. I am a carer to both of my elderly parents and will never purchase anything from ILS again it’s better to go into your local store and talk to people and but there and then, So no I do not recommend this company and really wish I had of read the reviews first.
I purchased a rollator for my father. Three months out of warranty and during covid one of his brakes broke. I was not aware of this until his facility finally re-opened. I rang ils and asked them to consider covering the repair under warranty but they refused. I then contacted the service dept to purchase the parts. That was on 9 February. I am still waiting to receive confirmation my parts are available and to finalise my order.
Horrible experiences with them causing great distress to my mum during the last fortnight of her life, as well as to myself shortly afterwards. A couple of weeks ago ILS delivered a faulty hospital bed that didn't go up & down so I had to lift & lower my mum on & off the bed instead of her being able to use it to help herself stand. They said it was just a faulty motor - but the whole bed was faulty & fortunately I had demanded a replacement bed not just a motor or there would have been even more stress & inconvenience. They really should have checked their equipment properly before they deliver it - as by definition someone who needs a hospital bed at home would be frail & ill & vulnerable. Mum was frail & ill & easily stressed so it was awful for her. When she finally died, Your Side (the home care package people) emailed me to say that they'd arranged collection for today (Thursday 25th Feb). I rang someone yesterday to confirm collection of the bed had been organized. He assured me that I was on the list for today's collection & I'd be rung first thing today. But I wasn't rung & apparently I wasn't on the collection list despite being told that I was. After trying over 6 times to ring & leave messages, someone who didn't know my name or details of the equipment or anything at all, rang me & tried to fob me off with excuses.Nobody takes responsibility or cares about the stress this causes. It's now 20 to 12 & I've finally gotten confirmation after spending 2 hours on the phone yesterday & over 3 hours today that the bed will be collected sometime today although they won't say when. Now tomorrow I have to start notifying people about mum's death, like Centrelink, her banks, arrange the funeral etc - lots of things so I can't sit here next to the bed waiting for ILS to collect it when they feel like it. Mum's home oxygen equipment is being picked up today with no dramas because I sourced it from a different company as I didn't like or trust ILS to care about it, & I'm so glad it wasn't in the hands of ILS. I only wish I'd had the time to source the bed & mattress from a different company. It's distressing enough to be looking after your dying mother without ILS making it all so much worse.
Ordered a lift chair from them was suppose to be told when delivery was but heard nothing when I enquired about it was told it will include delivery and set up. When guy delivered didnt know about set up called local branch about it was told they will contact online sales and get back to me. Next day nothing so I called was told that set up would cost an extra $99 well being disabled I cant do it thats why I asked if it would include set up. Shocking service they dont care that what they sell are for the aged and disabled that they then try to rip you off by charging you for something was told was included. They just dont care.
Not ‘one star’ it seems upon reading I am not the only one On 5/10/2020 I purchased a walker but the company took illegally (3) additional amounts but it’s now (3) weeks heading into a month they still owe me (1) more refund.. no mention of when complete silence I have at least 25 emails of false promises and still this so called company owes me $153.86 Is anybody in charge Very very unprofessionalNo mention of the illusive walker by week 2 I cancelled as no mention of money’s But they sent it anyway to which it was sent back with their courier Now they have $153,86 a company versus an elderly person disgusting!!!Margaret Fonaris
Don't rent/buy anything from them. Absurd refund policy. I bought a balance ball from them. As the measurement, which I didn't see before I order it, does not meet my needs, I returned it to them without opening the packaging. Totally I paid $268.99. They refund me only $199. They have kept $69.99. Don't deal with them at all.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
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