Review Time
Rate this place needs 0 Stars! Report this business! Absolutely terrible service my little girl is isolated at home, not even able to go out in the car due to this companies ignorance over one year! The CCO Stewart wont help her. He ignores communication for months on end. Over one year of delays, lies and excuses.I am a VERY DISGUSTED DAD!!!!My daughter is going downhill, she hasnt been able to go out now for 6mths !!! Im at boiling point. She needs a wheelchair andvthey wont provide her with one forvthe meantime. Apparently they have hire equipment, but not for my little girl.!!!!!!
ILS Ballina NSW. The staff at ILS went above and beyond to help us make the best of a bad situation. Following an accident the day before our holiday, we needed to hire mobility equipment to be able to attend a music festival. The friendliest staff ever at Ballina made it comfortable, realistic and easy for us to get the equipment we needed, offered to come back on a public holiday if needed and generally made us feel positive about our situation. The equipment was in perfect condition and worked extremely well over our hire period. Can't thank the team enough
Shock absorbers broke on my mobility scooter. ILS wants $300 for replacement. UK list price is equal to about $100 to $125 aus. Then they tell me it is going to take 12 weeks or more to get them in. This is their exceptional after sales service they claim to have.
Worst service ever! I would never use this company. Escalated a complaint to a manager, then to COO. I received absolute disgusting service, disrespect and completely unprofesional. Sales and there staff are of importance to them, not clients needs! Called twice too, with no return call.
Take my advice everyone, do not deal with this Company. Ordered my 90 years old dad the Electric Mayfair recliner chair middle of October. Paid full amount on the spot. Operator said we would receive confirmation via email that day. Never received the email and 2 weeks went by and NO CHAIR. Rang the company and they had no record of the chair being ordered, but they took our money. After numerous phone calls and dealings with that many different people they finally found the invoice. Now the chair is "in transit". Another 2 weeks go buy and NO CHAIR! Then all of a sudden they have the chair in Hoppers Crossing Branch. The chair gets delivered. Well the chair is not what we ordered and to top it all off is dirty and has been used. Maintenance man at the Aged Care Facility was quite shocked to say the least. After numerous phone calls again and alot of stress on my mum and dad we get a full refund and the second hand, soiled chair that they thought would be acceptable to my father is returned to the shop. NEVER, NEVER, NEVER ever would I recommend this Company to anyone, they should never be allowed to operate!!!!
Bought a 2 in1 walker wheelchair from lane Cove, footrest broke after 2 days, emailed issue with pictures to showroom,Response from showroom was sent issue to service team. Tried following up status, two separate ppl replied with same note, issue with service team.Called service team, advised I am in queue, no clear advice on when would be resolved.On the meantime I have an unusable wheel chair limiting access.This is not good enough, I even suggested I pay for a replacement until issue resolved.
WARNING do not shop for any equipment that needs to be repaired by this company they take your money you don’t hear from them for ages,they forget they’re working for clients that are elderly and disabled and need the equipment that they so quickly picked up to Repair ,but then have no responsibility to get it back to you in due time, very POOR RESULTS and the manager MIA so contact no care shame ! Oh and look they will rent you equipment in mean time to they can double dip and take forever . Not professional. Receptionist is a stone barrier that you can not get past . So Sad so frustrating and disappointing shame shame shame
I hired several pieces of equipment from ILS, the equipment was of a good standard, but the office staff service is chaotic, there seems no way to tell what equipment was returned. My bank account was randomly debited with $909.35 without notice and no paperwork was supplied. Pick ups do not happen when scheduled and it is only I found one of the director's mobile number I have gotten anything done promptly. The auto voice system is absolutely hopeless, why do I care I am connected to mail box 12345? It means nothing to a customer. When you ring the 1300 number, your call can go anywhere and all they do is pass out the Lane Cove number. One girl said "I can't talk, I'll call you back". I wasn't ringing for a chat. Of course there was no return call as she didn't take my number and just hung up. So to recap, if you can go anywhere else, do it.
I have a wheelchair from ILS and I am having a problem with it. I called their number 1300008267 and selected service at 3:48 pm and I was on hold until 5:12 pm and then, given that they close at 5 pm I hang up. It's disgraceful that I waited 1,24 minutes without achieving anything. That is very poor service and they can't hide behind "Covid", business is getting back to normal. Their service is a disservice to disable people who may have broken mobility equipment and need their help and this is what they get instead.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
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