Review Time
The onboarding process was an outstanding experience. The representative was professional, courteous, and incredibly knowledgeable. He remained calm and supportive, even when my cellular provider proved to be challenging. He took the time to explain everything clearly and genuinely alleviated the stress of the situation. I truly appreciated his patience and expertise. I would highly recommend him to any new clients and am very thankful for his assistance.
I’m very pleased with the service! After switching from another answering service, I can confidently say there’s no comparison. All calls are transparent, allowing you to see exactly what’s happening and listen to the calls. Additionally, they filter out all spam and sales calls for free, only charging for genuine business calls.
The service has proven to be a fantastic ally for our business. Their team is incredibly supportive and truly dedicated to resolving issues and fulfilling requests. They respond promptly, persist until they grasp your requirements completely, and maintain a friendly and courteous demeanor. Additionally, the platform is very intuitive—easy to navigate and straightforward to modify settings. I highly recommend it.
Smith.ai used to be fantastic, they have been our answering service of choice for over 8 years. Within the last year their quality has declined significantly. Their departments are unorganized, there's no ownership for handling actual customer issues, response time on the back end is significantly delayed. Ironically, attempting to talk with someone who has any authority to make a decision is impossible. Simple issues and questions will go literally weeks before being properly answered, but more likely a canned or ai generated email with be received instead. This service has become garbage as they seem to have fully embraced their namesake "AI"
The interview process is ludicrous. I was able to pass their aptitude test, which for a Virtual Receptionist position, is ridiculous to answer a phone and take messages. The aptitude test is 50 questions for which you will get 15 minutes to answer. If you are a software engineer or a mathematician, you will pass, Luckily, I had a strong background, and I passed. You will then move on to a video interview after passing this test along with others such as a typing test and a few others that will waste more of your time, if time is important to you. I have been told they receive 96,000 applicants a year. I honestly feel they are collecting AI data. The process is ridiculous for a mere $15.00 an hour. I would not waste time with the entire process.
I love how Smith.ai lets me filter calls effortlessly—I can choose which callers go straight to voicemail and even mark spam so it never clogs up my phone. We get a lot of spam calls, and this feature makes everything so much easier in the long run. I also really appreciate the call-scheduling feature. It automatically books appointments based on my calendar, so I don’t have to enter anything manually. It saves me a ton of time and ensures I never miss an important call.
We love Smith.ai! The integration was smooth and the customer care we get for all our needs is beyond next level. We started with one location and a few months ago added another. Everyone is so nice and helpful and touch base with you even when you have not asked. They just like to keep in touch so you know they are there and available. True relationship experts! Thank you for being so easy to work with. Just to mention a few names: Hillary, Jose, and Jennifer and several others.
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Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our sophisticated, flexible AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available for escalations and more complex calls. AI Receptionist plans start at $95.00/month with a risk-free 30-day, money-back guarantee.
We also offer Virtual Receptionist plans, which include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $292.50/month and include free spam blocking, plus our risk-free 30-day, money-back guarantee.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
With 5,000+ direct integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time.
With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords.
Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.See more
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