info.nubilee.co

1
1 Based on 8 reviews

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1

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5

8 Reviews

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1 Star
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All Reviews

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Kim Schimmel
Can I give them 0 stars? The mask came with a broken zipper. I’ll need to pay the shipping to return

Can I give them 0 stars?
The mask came with a broken zipper.
I’ll need to pay the shipping to return their damaged product. I didn’t even try it.
Ridiculous.

1
Date of experience: Jan 28, 2026
Kim Schimmel
Can I give them 0 stars?

Can I give them 0 stars?The mask came with a broken zipper.I’ll need to pay the shipping to return their damaged product. I didn’t even try it.Ridiculous.

1
Date of experience: Jan 27, 2026
Unhappy Customer
This company tells you you have a 60…

This company tells you you have a 60 day money back guarantee. What they don't tell you is that if you are in the US you have to pay the return shipping which is just as much as the product itself. Buyer beware.

1
Date of experience: Jan 18, 2026
Lisa Hart
Warning it’s cheap plastic shit from…

Warning it’s cheap plastic shit from China and they say money back if you ship it back to China which cost $$ buyer beware

1
Date of experience: Jan 09, 2026
Dixie
Scammers!

They dont even deserve a one!!I ordered 2 of the sleep masks for gifts for my kids in November. They were sending weird updates that I couldn't understand, so I asked when can I expect these masks? No real answer! I still have not gotten the sleep masks, so now I want my money back. I have not heard from them since. I hope I get the money back, $200.56 is alot! My bank is working on it, lesson learned, read reviews before purchasing. Lots more people have had bad experiences! 👎 UPDATE: yesterday December 16, I finally received the masks that I ordered November 27. They are gifts for family. I will not change my rating as the communication for this company is terrible and I will never buy again from them. I did not get this for me so I can only rate the company I purchased from and not the product! I hope it works for the people I bought for, but my lesson is learned!

1
Date of experience: Nov 25, 2025
Wendy
Worst customer service and product ever

When I placed the order it was confusing and I ended up ordering a second one for $70. I immediately contacted them to ask to change the order. They didn’t respond and when I sent a 2nd email they said it was too late because it was already shipped. When I tried to return it the price to return it was almost $70.Also the instructions on how to use it were worthless and so I’m not able to use it. Totally a waste of my time and money.Worst customer service ever

1
Date of experience: Nov 06, 2025
Don't try this product if you get headaches easily.

I was so hopeful this product might help my awful sleep, but I can't use it. I wanted to give it a good trial for at least a week before deciding whether or not to return. But after only 2 minutes of trial, it was clear it would not work for me. I almost immediately got a horrible headache and that was on the low setting. I tried loosening the strap a bit, but that didn't help either I am so disappointed 😞.

1
Date of experience: Nov 04, 2025
Laixtrong90
product was not as described and no refund

product was not as described . I contacted them, they informed me i could post back for a refund . They gave me the address. I posted item back it shows as delivered company have not refunded or will not return my emails

1
Date of experience: Dec 03, 2024

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