Review Time
They dont even deserve a one!!I ordered 2 of the sleep masks for gifts for my kids in November. They were sending weird updates that I couldn't understand, so I asked when can I expect these masks? No real answer! I still have not gotten the sleep masks, so now I want my money back. I have not heard from them since. I hope I get the money back, $200.56 is alot! My bank is working on it, lesson learned, read reviews before purchasing. Lots more people have had bad experiences! 👎 UPDATE: yesterday December 16, I finally received the masks that I ordered November 27. They are gifts for family. I will not change my rating as the communication for this company is terrible and I will never buy again from them. I did not get this for me so I can only rate the company I purchased from and not the product! I hope it works for the people I bought for, but my lesson is learned!
When I placed the order it was confusing and I ended up ordering a second one for $70. I immediately contacted them to ask to change the order. They didn’t respond and when I sent a 2nd email they said it was too late because it was already shipped. When I tried to return it the price to return it was almost $70.Also the instructions on how to use it were worthless and so I’m not able to use it. Totally a waste of my time and money.Worst customer service ever
I was so hopeful this product might help my awful sleep, but I can't use it. I wanted to give it a good trial for at least a week before deciding whether or not to return. But after only 2 minutes of trial, it was clear it would not work for me. I almost immediately got a horrible headache and that was on the low setting. I tried loosening the strap a bit, but that didn't help either I am so disappointed 😞.
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