Review Time
For over a year, we've been recommending this service to our clients without any issues. Account setup is simple, and communication with the support team is clear and friendly. The idea of creating a portfolio of savings accounts with competitive rates, without needing to transfer funds between multiple institutions, is fantastic.
We have been suggesting this service to our clients for over a year now without any complaints. Setting up accounts on behalf of our clients is straightforward, and communication with the team is clear and friendly. The concept of building a portfolio of savings accounts at leading rates without needing to move funds around is excellent.
As a financial advisory firm, we utilize a certain service for our clients and have been very pleased. The onboarding procedure is seamless, the team is accessible, and they respond quickly when assistance is needed. We also appreciate the transparency of their offerings, which helps us provide a high-quality service to our clients.
Great concept in theory, but the reality is a cumbersome service with painfully slow response times. For example, I withdrew a significant amount from one of my instant access accounts, and there is no record of it on their platform, except for the total which includes that amount. It seems to be lost in the system. Not satisfactory. My advice: pay attention to these reviews and consider alternatives that have much higher ratings for valid reasons.
Recommended by my financial advisor, but their administration and communication are lacking. I transferred funds that left my bank, and 48 hours later, I have received no notification of the funds arriving at the platform. Without any email response, I am left uncertain about the status of my funds, which is quite unsettling in today's climate of fraud.
I am quite dissatisfied. We invested over a substantial amount of my late mother's funds. After her passing, several investments matured and were held without earning interest. Additionally, the guarantee was no longer valid as the funds were all with the platform. After lodging a complaint, they proposed a solution, but they took two weeks longer than expected to release funds requiring probate. Now, they state it will take until a specific date to close the account. I would advise avoiding them if possible.
A promising idea, yet hindered by inefficient processes and a lack of automation. I have withdrawn all my funds due to a loss of confidence in their business integrity. Reconciling account movements is challenging, and their reports have inaccuracies, which complicates matters further. I discovered an error in one of their reports, and while they corrected it, I am concerned about their overall control and processes. It raises questions about the potential for things to spiral out of control.
The concept is excellent and generally works well, but there seems to be a significant delay between when interest is due and when it appears in your account. It also takes days, rather than minutes, to credit new accounts or fully process account closures. There appears to be a lot of manual work behind the scenes, making it not fully integrated with partner banks. I've encountered issues with late interest payments and unexpected fees. I will remain with them for now, but they need to improve.
As others have noted, the situation is disappointing. The advertised interest rate is unlikely to match the actual return. Fees can negate any interest earned. If you're curious about the charges, consult the documentation and talk to the support team. Be cautious—switching products can incur costs, and with rates dropping, you might end up paying more in fees than earning interest. They are also slow in releasing funds, making it frustrating at times. It may be wise to explore options with a financial advisor to avoid keeping your funds here.
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