Review Time
Rented a property from Interhome through VRBO. No response to emails (we had a couple of questions). Then a month after booking, received a cancellation and a note that I'd get a full refund. Called Interhome - no answer. Emailed - no response. Called VRBO who told me Interhome had cancelled; so booked alternative accommodation (with a different company).3 days later I was sent a new confirmation from Interhome saying my booking was confirmed (although it had changed - for example it originally was 2 adults and 2 children, and this new one was for 4 adults). No response again, but after an hour VRBO were able to connect me to Interhome. It seems that VRBO and Interhome have a poor relationship, and so something had happened where Interhome were supposedly told to cancel and rebook. I understand they were frustrated, but they were incredibly rude, and repeatedly insulted me whilst saying they didn't care, and that they would be taking the rest of the balance from my credit card. I did not want to have to deal with Interhome (that's why I used a company like VRBO), so it was a really horrible experience - as well as very stressful as we thought our family holiday would be ruined.Eventually, Interhome agreed to refund me, but even that took nearly 3 weeks (despite them saying it would be 5 days).Horrible company, do not deal
I sent an email to interhome asking if the apartment in Benidorm had a walk in shower as my wife who is 83 has Parkinson’s and cannot get into a bath they assured me by email that it was in fact a walk in shower, that was a lie , we would have cancelled our holiday if we had known it was a bath. I have asked the owners for a refund. Also the tv had no uk, I Sent the email on the 12th of July, their is no internet also.
I originally booked a vacation home managed by Interhome in Moltrasio, Italy, through their booking agent VRBO. When I called to cancel my reservation, VRBO gave me incorrect information about the charges I would incur. They refused to take responsibility for their mistake. Interhome kindly and responsibly appreciated my detailed correspondence with them and VRBO. With utmost professionalism, they returned my deposit once they had booked that same vacation home in Moltrasio. I recommend them highly and will look to use Interhome again when we travel abroad. Thank you Interhome!
Very bad service!!We rented a house in Tuscany in summer 2023 through Campaya, which cooperates with the international company Interhome. We arrived to a dirty house, a disgusting useless pool with algae and missing umbrellas and a threatening host :-( The host was very rude and we felt uncomfortable being there. We received very poor help from both companies despite long and several phone calls. Only because we wanted to make the most of the last part of our holiday, we paid for another location for the last 5 days of the holiday, but only received DKK 7,000 in reimbursement of the DKK 23,000 the house cost.
Don’t trust Interhome. I rented an apartment in February for a family holiday in July in Biarritz. I paid for it, arranged flights etc. Yesterday they sent me a email saying my booking was cancelled. No reason given. This is four days before we are due to travel. They offered an alternative which is unsuitable for my wife, who is disabled. I can honestly say in my 72 years I have not need so badly treated by any other organization.
I recently stayed at Terra Lossa Les Houches. Key collection is in Chamonix which is a 30 minutes round trip away by car. The keys have to be dropped off at the same office on checkout. In addition to this you have to return bed linen and towels to the same office. The latter was extremely difficult for us. We had to leave some of our party with luggage and skis in les Houches outside the apartment whilst we took a taxi to drop off the keys, linen and bags. This was over 30 minutes round trip. This was not stated on any site at the time of booking. We did get an email after booking explaining the key collection but by this time it is too late to cancel and there was no mention about the return of towels and bed linen.
We had a lot of problems upon arrival at the Interhome-managed apartment, Le Charmoz (Chamonix, France) - no hot water (first night), no duvet for one bed (we had to go and buy one or freeze!), television did not work, parking was not on the premises (when the Airbnb website said it would be), unresponsive and uncaring host (no apology or compensation offered). There were also issues with the cleanliness - my husband found a pill (medicine) on the floor by the bed! Our recommendation is to AVOID INTERHOME!!!Update. We recieved a small reimbursement via Airbnb (after a lot of back and forth and a big hassle) and still no apology from the local hosts who refuse to take responsibility and who were more focused on telling us that they won't compensate for the duvet we had to purchase). If they had taken responsibility on day two and offered fair compensation we would have been happy. To have to fight for this very small compensation for over a week (and it is only because we booked via Airbnb that we got anything) ... not great!
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